Remote Senior Customer Experience & Sales Lead

09516 Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex; Soledad de Graciano Sánchez; Remote; MXN 1,583,000 - 2,328,000; Full time

Job summary

Honeywell Technologies is seeking a Senior Customer Experience Specialist to join a distributed team focused on elevating the customer journey and driving loyalty through proactive engagement. This fully remote role offers substantial flexibility and autonomy while maintaining a strong customer-centric culture across global operations.

Lead by example, implement best practices, and collaborate with Product, Marketing, and Sales to design end-to-end customer experiences that deliver measurable

Qualifications

• Minimum of 5 years in customer experience, customer success, or related leadership role.
• Proven track record of developing and implementing CX strategies.
• Exceptional analytical, problem-solving, and strategic thinking skills.
• Outstanding verbal and written communication in Spanish and English.

Responsibilities

• Develop and implement strategies to enhance the end-to-end customer experience across all touchpoints.
• Analyze customer feedback, journey maps, and key metrics to identify areas for improvement.
• Lead cross-functional initiatives to improve customer satisfaction, retention, and advocacy.
• Design and optimize customer support processes, workflows, and communication strategies.
• Mentor and guide junior customer experience and support team members.
• Collaborate with Product, Marketing, and Sales teams to ensure a cohesive customer strategy.
• Manage complex customer issues and escalations, ensuring timely resolution.
• Stay abreast of industry trends and best practices in customer experience management.
• Champion a customer-first mindset throughout the organization.

Skills

Leadership

Strategic thinking

Analytical skills

Communication skills

CRM experience

Tools

CRM software

Analytics tools

Job description

Honeywell Technologies is seeking a Senior Customer Experience Specialist to join a distributed team focused on elevating the customer journey and driving loyalty through proactive engagement. This fully remote role offers substantial flexibility and autonomy while maintaining a strong customer-centric culture across global operations.

Lead by example, implement best practices, and collaborate with Product, Marketing, and Sales to design end-to-end customer experiences that deliver measurable