Director HR Services

Honeywell International Inc; San Luis Potosí; Hybrid; MXN 1,800,000 - 3,000,000; Full time

Job summary

Honeywell Technologies is seeking an HR Services Director to lead the global HR Help function and manage Tier 1 support, knowledge management, and service delivery metrics from the San Luis Potosí hybrid location.

You will partner with HR leadership and business partners to align services with business needs, drive continuous improvement, recruit and develop talent, and foster an inclusive culture across the organization.

Qualifications

• 8+ years of experience in HR with a focus on operations and service delivery.
• Extensive experience in HR leadership roles, with a focus on HR service delivery.
• Strong knowledge of HR policies, procedures, and best practices.
• Bachelor's degree in human resources, business administration, or related field.

Responsibilities

• Lead and oversee the HR Services function to deliver highquality HR services to employees and managers.
• Develop and implement process improvements aimed at reducing ticket volume and improving the overall employee experience.
• Collaborate with senior management and HR business partners to identify and address HR service needs.
• Manage HR service delivery metrics and drive continuous improvement initiatives.
• Provide guidance and support to the HR Services team on complex HR issues.

Skills

HR leadership

HR operations

HR service delivery

Policies and procedures

Team development

HR systems

Process improvement

Project management

Education

Bachelor's degree in human resources, Business Administration, or related field

Tools

HR software

Job description

As a HR Services Director here at Honeywell, you will play a critical role in leading and overseeing the HR Help function. You will be responsible for overseeing the delivery of Tier 1 support to the global employee population, as well as lead the HR Knowledge Management team. Additionally, you will collaborate with senior management and HR business partners to identify and address HR service needs, manage HR service delivery metrics, and drive continuous improvement initiatives. Your leadership and expertise in HR services will be instrumental in providing guidance and support to the HR Services team on complex HR issues.

In this role, you will have a significant impact on the organization by redefining and optimizing our HR service offerings. You will collaborate closely with HRS leadership, Communications team, HR COE teams, and external partners to understand business needs and translate them into effective service strategies. Your ability to anticipate and respond to customer needs will be crucial in delivering high-quality HR services and driving customer satisfaction.

As a people leader at Honeywell, you will play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. As a key leader, you will continuously work to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.

You will report directly to our VP HR Services Global Operations and you'll work out of our San Luis Potosi location on a Hybrid work schedule.

• Lead and oversee the HR Services function to deliver highquality HR services to employees and managers
• Develop and implement process improvements aimed at reducing ticket volume and improving the overall employee experience
• Collaborate with senior management and HR business partners to identify and address HR service needs
• Manage HR service delivery metrics and drive continuous improvement initiatives
• Provide guidance and support to the HR Services team on complex HR issues

MUST HAVE

• 8+ years of experience in HR, with a focus on HR operations and service delivery
• Extensive experience in HR leadership roles, with a focus on HR service delivery
• Strong knowledge of HR policies, procedures, and best practices
• Proven ability to lead and develop high-performing teams
• Excellent understanding of HR systems and technology
• Demonstrated experience in driving innovation and process improvement
• Strong project management skills and the ability to manage multiple priorities
• Bachelor's degree in human resources, Business Administration, or related field

WE VALUE

• Strong leadership and decision-making skills
• Excellent communication and interpersonal skills
• Ability to build and maintain effective relationships with stakeholders
• Proven track record of driving HR service excellence
• Experience in managing HR service delivery in a global organization

#LI-Hybrid

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.