Exp CX Professional (french & english speaker)

Honeywell International Inc; San Luis Potosí; Hybrid; MXN 360,000 - 600,000; Full time

Job summary

Honeywell is seeking an Experienced CX Professional to join our San Luis Potosí team on a hybrid schedule. You will drive the customer journey by collaborating with cross-functional teams to develop customer-centric strategies, optimize processes, and enhance customer satisfaction.

You will support back-office activities, coordinate with local offices, and help train new regional staff. You will work with sales, procurement, supply and operations to standardize processes and ensure effective

Qualifications

• Bachelor's degree required.
• 2+ years experience in Customer Services or related field.
• Proficient in both English and French (spoken and written).
• Ability to take initiative and work with limited direction.

Responsibilities

• Provide back-office support and act as interface with internal and external clients as needed.
• Coordinate with local offices for tasks that cannot be done remotely.
• Collaborate with cross-functional teams to optimize processes and improve the customer journey.
• Contribute to onboarding and training of new regional team members.
• Ensure smooth lifecycle management of orders, contracts, and projects in systems.
• Work with sales, procurement, supply and operations to standardize processes and drive efficiency.
• Support Honeywell Operating System (HOS) implementation and adherence to policy guidelines.

Skills

English

French

Initiative

Quick learner

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

As an Experienced CX Professional here at Honeywell, you will play a vital role in ensuring exceptional customer interactions and driving customer satisfaction.

You will report directly to our Director Customer Experience and you'll work out of our San Luis Potosi location on a hybrid work schedule.

In this role, you will impact the overall customer journey by collaborating with cross-functional teams to develop and implement customer-centric strategies, optimize processes, and enhance the customer experience, contributing to Honeywell's reputation as a customer-centric organization and driving business growth.

• Provide support to the teams in the Back Office administrative office and represent the additional interface with internal clients and external ones when necessary.
• Take professional initiative on administrative tasks and coordinate with local offices for tasks that cannot be done remotely.
• Work as part of the team, involved in processes from end to end, and contribute to the team's results.
• Contribute to the successful integration of each new employee/member of the region through specific training and assistance.
• Account successfully, in a timely manner, and ensure the maintenance during the life cycle of all orders, contracts, and projects in systems.
• Work closely with all relevant departments, including sales, procurement, supply, and operations departments, to ensure process standardization, efficiency, and effectiveness.
• Assume an active role in implementing and maintaining Honeywell Operating System (HOS).
• Work in line with policy guidelines and global processes.
• Meet the objectives of the department/team and the behavioral objectives of Honeywell.

YOU MUST HAVE

• Bachelor's Degree completed.
• 2+ years experience in a Customer Services or related field.
• Proficient in both English and French (spoken and writen).
• Ability to take initiative and work with limited direction.
• Quick learner.
• Strong knowledge of Microsoft Office.

WE VALUE

• Knowledge of Siebel/Salesforce applications.
• Good knowledge of SAP ERP application.
• Understanding of how different functions in the organization interact.
• Knowledge of Honeywell's values and commercial activity objectives.
• Understanding the importance of health and safety at work.

#LI-Hybrid

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.