Remote Senior App Support Specialist: TS/Python, Healthcare

Arkhya Tech Inc.; México; A distancia; MXN 700.000 - 900.000; A tiempo parcial

Descripción de la vacante

Arkhya Tech. Inc. seeks a Senior Application Support Specialist to provide functional and technical support for business and clinical-adjacent applications. The role emphasizes incident triage, troubleshooting, and collaboration with cross-functional teams to ensure reliability of the application ecosystem.

The ideal candidate has 5–8 years of experience, strong TypeScript, Python, and ITSM knowledge, and the ability to coordinate with vendors and stakeholders in a remote Mexico environment.

Formación

• Proficiency in TypeScript.
• Experience with TypeScript, React, Python, AI Agent Creation, and Healthcare.
• Strong application support and troubleshooting experience.
• Requirements analysis and basic SQL/log analysis.
• Experience with IT Service Management (ITSM) and release/change management.
• Strong communication skills and awareness of healthcare/business processes.

Responsabilidades

• Triage and resolve application incidents, access issues, configuration problems, data issues, and user requests.
• Analyze workflows, requirements, defects, logs, interfaces, and configuration to identify root causes and remediation steps.
• Support application build/configuration, testing, releases, upgrades, and transition-to-operations handoffs.
• Coordinate with vendors, developers, database teams, integration specialists, security, infrastructure, and business stakeholders.
• Maintain application runbooks, support documentation, known errors, and service metrics.
• Own complex or escalated work, lead small enhancements or transition activities, and mentor junior resources.
• Identify root causes and recommend improvements to operating procedures and service quality.

Conocimientos

TypeScript

React

Python

AI Agent Creation

Healthcare

ITSM

Release Management

SQL

Troubleshooting

Communication skills

Educación

Bachelor's degree or equivalent

Descripción del empleo

Arkhya Tech. Inc. seeks a Senior Application Support Specialist to provide functional and technical support for business and clinical-adjacent applications. The role emphasizes incident triage, troubleshooting, and collaboration with cross-functional teams to ensure reliability of the application ecosystem.

The ideal candidate has 5–8 years of experience, strong TypeScript, Python, and ITSM knowledge, and the ability to coordinate with vendors and stakeholders in a remote Mexico environment.