Remote Seasonal Customer Care Specialist — Weekly Pay

Resolv Global; Xalapa-Enríquez; Presencial; MXN 117.000 - 164.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly USD payments

Fully remote

Descripción de la vacante

Resolv Global is seeking customer-focused and dependable Customer Care Representatives to join our growing remote team. In this role, you will support customers across phone, email, webchat, and social channels, helping resolve inquiries related to orders, billing, product information, returns, and general account support.

We’re looking for strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment.

Formación

• Strong English verbal and written communication skills.
• Customer service or call center experience preferred.
• Ability to multitask in a fast-paced environment.
• Typing speed of 30+ WPM preferred.
• Flexible and team-oriented attitude.

Responsabilidades

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and elevate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Conocimientos

English communication

Multitasking

Fast-paced work

Typing 30+ WPM

Team-oriented

Descripción del empleo

Resolv Global is seeking customer-focused and dependable Customer Care Representatives to join our growing remote team. In this role, you will support customers across phone, email, webchat, and social channels, helping resolve inquiries related to orders, billing, product information, returns, and general account support.

We’re looking for strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment.