Remote Robot Pilot & Systems Monitoring Specialist

Keywords Studios Plc; Ciudad de México; Remote; MXN 107,000 - 128,000; Full time

Benefits offered by this job

Medical expenses insurance

Grocery tickets

2 days off

Law Benefits

Saving funds

Job summary

Keywords Studios is hiring Remote Robot Pilots in Customer Service to monitor robotic arms at client sites and ensure system health. You will detect anomalies, document issues, and communicate with internal teams and clients as needed.

This role operates on 24/7 shifts, requires clear written and verbal communication, calmness under pressure, and the ability to work independently in a fully remote setting.

Qualifications

• Strong communication and listening skills.
• Observant and detail-oriented.
• Comfortable using internal tools and asking good questions.
• Calm under pressure, especially when things break.
• Willingness to work rotating shifts.

Responsibilities

• Actively monitor robot performance and system health through internal dashboards and monitoring tools.
• Detect anomalies, errors, or performance concerns through observation or automated alerts.
• Investigate issues, apply known solutions, and attempt resolution where possible.
• Document and elevate unresolved issues based on established workflows.

Skills

Communication

Attention to detail

Problem solving

Calm under pressure

Independent worker

Team collaboration

Rotating shifts

Slack

Monitoring dashboards

Internal tools

Tools

Slack

Monitoring dashboards

Internal tools

Job description

Keywords Studios is hiring Remote Robot Pilots in Customer Service to monitor robotic arms at client sites and ensure system health. You will detect anomalies, document issues, and communicate with internal teams and clients as needed.

This role operates on 24/7 shifts, requires clear written and verbal communication, calmness under pressure, and the ability to work independently in a fully remote setting.