Remote Robot Pilot: 24/7 Monitoring & Support

Keywords Studios Plc; Ciudad de México; Hybrid; MXN 107,000 - 128,000; Full time

Job summary

Keywords Studios in Mexico is seeking a Remote Robot Pilot - Customer Service to monitor the performance and health of robotic arms deployed at client sites. You will identify anomalies, investigate issues, and apply known solutions while documenting outcomes for cross-team visibility.

The role combines technical observation with clear communication, requiring strong listening skills, a calm demeanor under pressure, and the ability to work independently across rotating shifts in a fully remote

Qualifications

• Excellent communication and listening skills.
• Observant and detail oriented.
• Tech-curious and able to use internal tools.
• Calm under pressure and reliable in rotating shifts.
• Experience in support, monitoring, or gaming is a plus.

Responsibilities

• Monitor robot performance and system health using dashboards.
• Detect anomalies and investigate issues.
• Document incidents with symptoms, actions, and outcomes.
• Communicate with teammates and clients; escalate when needed.
• Take occasional on-site calls as required.

Skills

Strong communication

Detail oriented

Problem solving

Calm under pressure

Independent worker

Teamwork across shifts

Rotational shifts

Tools

Slack

Monitoring tools

Job description

Keywords Studios in Mexico is seeking a Remote Robot Pilot - Customer Service to monitor the performance and health of robotic arms deployed at client sites. You will identify anomalies, investigate issues, and apply known solutions while documenting outcomes for cross-team visibility.

The role combines technical observation with clear communication, requiring strong listening skills, a calm demeanor under pressure, and the ability to work independently across rotating shifts in a fully remote