Remote Property & Client Success Manager

Royal York Property Management, inc.; Monterrey; On-site; MXN 370,000 - 432,000; Full time

Job summary

Royal York Property Management, inc. is hiring an experienced Account Manager to oversee owner and tenant experience across active property management files.

You will manage communication, documentation, issue resolution, and ensure nothing falls through the cracks in a high-volume setting. The role emphasizes ownership of client outcomes, managing multiple files, and professional communication with owners, tenants, internal teams, and service providers.

Qualifications

• 3-5+ years of Account Management, Client Success, Client Services, Relationship Management or Property Management experience.
• Proven ability to manage multiple clients, accounts, or files simultaneously.
• Strong communication skills and confidence handling owner, tenant, or client concerns.
• High process discipline and comfort with structured CRM workflows.
• Strong follow-up habits and accurate documentation.
• Ability to stay calm under pressure and prioritize quickly in a high-volume environment.
• Professional judgment handling complaints, escalations, deadlines, and sensitive client issues.

Responsibilities

• Act as a main point of contact for property owners and tenants throughout the management process.
• Manage multiple active client and property files at once with strong organization and follow-up.
• Provide proactive updates so owners know what is happening, what is pending, and what happens next.
• Handle time-sensitive issues with urgency, professionalism, and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations.
• Collect, review, and track required documentation according to company process.
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement.
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escalated.
• Escalate issues early when needed and protect client satisfaction through strong judgment.
• Support a structured, process-driven client experience from start to finish.

Skills

Account Management

Client Relations

Customer Experience

Customer Operations

Customer Success

Property Management

Service Operations

Job description

Royal York Property Management, inc. is hiring an experienced Account Manager to oversee owner and tenant experience across active property management files.

You will manage communication, documentation, issue resolution, and ensure nothing falls through the cracks in a high-volume setting. The role emphasizes ownership of client outcomes, managing multiple files, and professional communication with owners, tenants, internal teams, and service providers.