Remote Operations & Service Lead - Luxury Tourism

Venta De Boletos Por Computadora, S.A. De C.V.; Tijuana; Remote; MXN 700,000 - 1,100,000; Full time

Benefits offered by this job

Health benefits

Remote-friendly

Professional development

Job summary

Venta De Boletos Por Computadora, S.A. De C.V. is seeking an experienced Operations Manager to lead a remote-based team and shape operational strategy in the luxury tourism sector.

The role emphasizes autonomy, data-driven decisions, and delivering seamless operations from a remote-first environment. You will drive efficiency, manage budgets, and partner with vendors to support growth and profitability. Fluency in Spanish and English is preferred for cross-border collaboration and scaling

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum 5 years of experience in a management or operations role, preferably in tourism or hospitality.
• Proven experience managing remote teams in a remote-first setting.
• Strong understanding of operational best practices and performance metrics.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Develop and implement strategic operational plans to achieve company goals and objectives.
• Oversee daily operations, ensuring efficiency and productivity across departments.
• Manage and mentor a remote team, fostering a collaborative and high-performing work environment.
• Analyze operational data and metrics to identify areas for improvement and implement corrective actions.
• Develop and manage budgets, ensuring cost-effectiveness and financial responsibility.
• Establish and maintain relationships with vendors, partners, and key stakeholders.
• Ensure compliance with regulations and company policies.
• Drive continuous improvement initiatives within operations.
• Report on operational performance to senior leadership.

Skills

Remote leadership

Data-driven

CRM proficiency

Budgeting

Stakeholder mgmt

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Job description

Venta De Boletos Por Computadora, S.A. De C.V. is seeking an experienced Operations Manager to lead a remote-based team and shape operational strategy in the luxury tourism sector.

The role emphasizes autonomy, data-driven decisions, and delivering seamless operations from a remote-first environment. You will drive efficiency, manage budgets, and partner with vendors to support growth and profitability. Fluency in Spanish and English is preferred for cross-border collaboration and scaling