Remote Medical Administrative Assistant — Neurology

HireHawk; Mexicali; Remote; MXN 249,000 - 290,000; Full time

Job summary

HireHawk is recruiting a Virtual Medical Assistant to support a U.S.-based neurology practice. You will handle patient calls, schedule appointments, and manage administrative workflows from a remote, Mexico-based role.

You will gain experience with Epic as the practice transitions, while ensuring HIPAA-compliant handling of patient information and clear, empathetic communication with patients and providers.

Qualifications

• Must have experience in medical administrative support and patient scheduling.
• Experience supporting a U.S. neurology practice or another U.S. medical specialty.
• Strong written and spoken English for patient communications.
• Familiarity with insurance verification, referrals, and prior authorization processes.

Responsibilities

• Serve as the first point of contact for patients, maintaining empathy and professionalism.
• Coordinate accurate appointment scheduling across multiple providers.
• Maintain patient demographics and records in the EHR with accuracy.
• Assist with insurance eligibility and benefits verification.
• Coordinate referrals and required documentation for timely access to care.
• Support prior authorization workflows and follow-ups with patients and providers.

Skills

Medical scheduling

English communication

HIPAA compliance

Tools

Epic EHR

Job description

HireHawk is recruiting a Virtual Medical Assistant to support a U.S.-based neurology practice. You will handle patient calls, schedule appointments, and manage administrative workflows from a remote, Mexico-based role.

You will gain experience with Epic as the practice transitions, while ensuring HIPAA-compliant handling of patient information and clear, empathetic communication with patients and providers.