Virtual Medical Assistant (Remote) | Mexico

HireHawk Inc.; Estado de México; Hybrid; MXN 249,000 - 291,000; Full time

Job summary

HireHawk Inc. seeks a Virtual Medical Assistant to support a U.S.-based neurology practice. You will manage patient calls, coordinate appointments, and support essential administrative workflows across multiple providers.

This long-term, remote role emphasizes accurate scheduling, insurance verification, and referrals, with a transition to Epic EHR. Strong English and HIPAA-compliant handling of patient information are required, working Pacific Time, Monday–Friday.

Qualifications

• Previous experience in medical administrative support, patient scheduling, medical reception, or a similar healthcare support role.
• Experience supporting a U.S. neurology practice or another U.S. medical specialty.
• Working knowledge of insurance verification, referrals, and prior authorization processes.
• Strong spoken and written English, with the confidence and professionalism to handle patient phone calls throughout the workday.
• Experience scheduling appointments and managing calendars for multiple physicians or healthcare providers.
• Familiarity with medical terminology, patient registration, EHR systems, and medical office workflows.
• Must currently be based in Mexico due to the client's Epic access and tool restrictions, and must be available full-time Monday through Friday from 8:00 AM to 5:00 PM Pacific Time.

Responsibilities

• Serve as a professional and empathetic first point of contact for patients calling the practice.
• Coordinate accurate appointment scheduling, rescheduling, and calendar management across multiple healthcare providers.
• Maintain complete and accurate patient demographics, appointment information, and administrative records within the practice's EHR.
• Help patients move through the administrative process smoothly by supporting insurance eligibility and benefits verification.
• Coordinate referrals and follow through on required documentation so patients can access appropriate care without unnecessary delays.
• Support prior authorization workflows and complete administrative follow-ups with patients, providers, insurers, and internal team members.
• Keep providers and internal staff informed of scheduling changes, patient needs, and administrative issues that may affect care.
• Protect confidential patient information and follow HIPAA-compliant procedures in all communications and documentation.
• Participate actively in team meetings, training sessions, and process improvements.
• Learn and transition into Epic as the practice implements the platform in the coming months.

Skills

English proficiency

Effective communication

Medical administrative support

U.S. neurology practice experience

Insurance verification knowledge

Based in Mexico

Tools

Epic EHR

EHR systems

Job description

• Employment Type:Full-Time Contractor
• Workplace:Remote
• Compensation:USD $1,200 - $1,400 / month
• Schedule:Monday-Friday schedule, 8:00 AM–5:00 PM PST.

About Us

HireHawk connects skilled professionals with U.S. and Canadian companies, building high-performing remote teams across Latin America and other global markets. We focus on meaningful long-term opportunities, clear expectations, and giving remote professionals the support they need to succeed.

For this role, you will support a U.S.-based neurology practice serving patients across multiple providers, with a strong focus on responsive communication, accurate scheduling, and reliable administrative coordination.

About the Role

As a Virtual Medical Assistant / Medical Administrative Assistant, you will help keep the practice running smoothly by managing incoming patient calls, coordinating appointments, and supporting essential administrative workflows.

You will work across multiple providers and help patients navigate scheduling, insurance verification, referrals, and prior authorizations. The practice is also preparing to transition to Epic, giving you the opportunity to gain or deepen hands-on experience with one of the most widely used EHR platforms in U.S. healthcare.

This is a long-term role for someone who communicates with empathy, stays organized when priorities shift, and can be trusted with sensitive patient information. You will work Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.

Responsibilities

• Serve as a professional and empathetic first point of contact for patients calling the practice.
• Coordinate accurate appointment scheduling, rescheduling, and calendar management across multiple healthcare providers.
• Maintain complete and accurate patient demographics, appointment information, and administrative records within the practice's EHR.
• Help patients move through the administrative process smoothly by supporting insurance eligibility and benefits verification.
• Coordinate referrals and follow through on required documentation so patients can access appropriate care without unnecessary delays.
• Support prior authorization workflows and complete administrative follow-ups with patients, providers, insurers, and internal team members.
• Keep providers and internal staff informed of scheduling changes, patient needs, and administrative issues that may affect care.
• Protect confidential patient information and follow HIPAA-compliant procedures in all communications and documentation.
• Participate actively in team meetings, training sessions, and process improvements.
• Learn and transition into Epic as the practice implements the platform in the coming months.

Must-Have:

• Previous experience in medical administrative support, patient scheduling, medical reception, or a similar healthcare support role.
• Experience supporting a U.S. neurology practice or another U.S. medical specialty.
• Working knowledge of insurance verification, referrals, and prior authorization processes.
• Strong spoken and written English, with the confidence and professionalism to handle patient phone calls throughout the workday.
• Experience scheduling appointments and managing calendars for multiple physicians or healthcare providers.
• Familiarity with medical terminology, patient registration, EHR systems, and medical office workflows.
• Must currently be based in Mexico due to the client's Epic access and tool restrictions, and must be available full-time Monday through Friday from 8:00 AM to 5:00 PM Pacific Time.

Nice to Have:

• Previous hands-on experience with Epic EHR.
• Familiarity with high-volume patient scheduling and telephone workflows.
• Experience adapting to an EHR implementation or system transition.