Remote LatAm Healthcare Call Center Virtual Assistant

Overseas; Región Centro; Remote; MXN 760,000 - 1,158,000; Full time

Benefits offered by this job

Remote work

Paid time off

Holidays observed

Job summary

Overseas is seeking a Healthcare Virtual Assistant (Call Center) to support a high-volume patient call center with inbound triage, scheduling, and ticket logging. The role is fully remote and focuses on administrative tasks, routing inquiries to the appropriate team in a HIPAA-compliant environment.

You'll work with AdvancedMD EMR, handle new patient inquiries, ensure timely responses, and maintain accurate patient records while upholding privacy and security standards.

Qualifications

• Experience in healthcare call centers or medical administrative roles.
• Proficiency with AdvancedMD EMR software.
• Strong HIPAA compliance and data handling.
• Clear, professional English communication.

Responsibilities

• Answer and pre-screen inbound patient calls, triaging call intent and routing patients to the right team member or next step
• Handle new patient inquiries, ensuring every prospective patient receives a timely, warm, and accurate response
• Manage scheduling and rescheduling for existing patients across New York and Southern California clinic locations within AdvancedMD EMR
• Confirm appointments and follow up on open scheduling items to reduce no-shows and gaps
• Log and flag items as tickets for in-house staff, with the right information attached so they can act without needing more context
• Track open tickets and flag anything not picked up within the expected window
• Maintain accurate, organized patient records and handle all patient information in strict compliance with HIPAA

Skills

Healthcare call center

AdvancedMD EMR

HIPAA compliance

English proficiency

Remote work

High-volume handling

Tools

AdvancedMD EMR

Job description

Overseas is seeking a Healthcare Virtual Assistant (Call Center) to support a high-volume patient call center with inbound triage, scheduling, and ticket logging. The role is fully remote and focuses on administrative tasks, routing inquiries to the appropriate team in a HIPAA-compliant environment.

You'll work with AdvancedMD EMR, handle new patient inquiries, ensure timely responses, and maintain accurate patient records while upholding privacy and security standards.