Remote Mainframe AMS Lead — 24x7 L2/L3 Support

Turtle Trax S.A.; Región Centro; Remote; MXN 350,000 - 520,000; Full time

Job summary

Turtle Trax S.A. seeks an L2/L3 Mainframe support specialist to operate in a remote 24x7 environment. You will monitor production systems, identify incidents proactively, and coordinate with global teams to restore service quickly.

The role requires extensive knowledge of COBOL, JCL, DB2, CICS and VSAM, plus experience with batch processing and job scheduling tools. Strong customer-facing skills and stakeholder management are essential.

Qualifications

• Must have strong COBOL, JCL, DB2, CICS and VSAM knowledge.
• Experience with Mainframe batch processing and job scheduling tools is required.
• Prior experience in customer-facing roles and stakeholder management is essential.

Responsibilities

• Provide L2/L3 support for Mainframe applications in a 24x7 environment.
• Monitor production systems and proactively identify and resolve incidents.
• Perform incident, service request, problem, and change management activities.

Skills

COBOL

JCL

DB2

CICS

VSAM

Batch processing

Job scheduling tools

Incident management

Tools

Mainframe batch tools

Job description

Turtle Trax S.A. seeks an L2/L3 Mainframe support specialist to operate in a remote 24x7 environment. You will monitor production systems, identify incidents proactively, and coordinate with global teams to restore service quickly.

The role requires extensive knowledge of COBOL, JCL, DB2, CICS and VSAM, plus experience with batch processing and job scheduling tools. Strong customer-facing skills and stakeholder management are essential.