Remote Kubernetes Support Engineer (Tier 2/3)

Scio; Morelia; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Scio, a Mexico-based tech team, is seeking a Technical Support Engineer to join its fully remote, LATAM-based workforce. You will provide Tier 2/3 support for enterprise customers, troubleshoot Kubernetes-based deployments, reproduce environments, and collaborate across Engineering, Sales, and Customer Success.

You will work with Kubernetes and cloud platforms (AWS/Azure), demonstrate strong English communication, and independently diagnose complex issues while guiding customers through

Formación

• 2+ years of technical support experience, preferably Tier 2/3.
• Strong hands‑on Kubernetes experience in production environments.
• At least one Kubernetes or cloud certification (CKA, CKAD, CKS, AWS, Azure) or equivalent.
• Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.
• Experience working directly with customers in a technical capacity.
• Strong written and verbal English communication skills.
• Ability to independently investigate complex technical issues and collaborate with engineering teams.

Responsabilidades

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive them to resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

Conocimientos

Kubernetes

Customer-facing support

Troubleshooting

English communication

Educación

Kubernetes/cloud certification (CKA, CKAD, CKS, AWS, Azure)

Herramientas

Kubernetes

AWS

Azure

Descripción del empleo

Scio, a Mexico-based tech team, is seeking a Technical Support Engineer to join its fully remote, LATAM-based workforce. You will provide Tier 2/3 support for enterprise customers, troubleshoot Kubernetes-based deployments, reproduce environments, and collaborate across Engineering, Sales, and Customer Success.

You will work with Kubernetes and cloud platforms (AWS/Azure), demonstrate strong English communication, and independently diagnose complex issues while guiding customers through