Kubernetes Tech Support Engineer - Tier 2/3 (AI Vision)

Axented; México; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Axented is seeking a highly technical Tier 2/3 Technical Support Engineer to help customers troubleshoot and resolve complex Kubernetes-based platform, infrastructure, and deployment issues in Mexico. You will reproduce customer environments, run tests, and collaborate with Engineering, Sales, and Customer Success teams to drive resolutions and communicate findings.

Strong English communication and cloud certifications are preferred, with hands-on experience across software, infrastructure,

Formación

• 2+ years of technical support experience, preferably in Tier 2/3.
• Hands-on Kubernetes experience in production.
• Certifications such as CKA/CKAD/CKS or cloud certs (AWS/Azure) are preferred.
• Strong troubleshooting across software, infrastructure, networking, and distributed environments.
• Experience with customer-facing roles and English communication.

Responsabilidades

• Provide Tier 2/3 technical support to enterprise customers.
• Troubleshoot Kubernetes deployments, software, infrastructure, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive them to resolution.
• Clearly communicate findings, workarounds, and resolutions to customers.

Conocimientos

Kubernetes experience

Technical support

English communication

Troubleshooting

Customer-facing

Herramientas

AWS

Azure

Cloud platforms

Descripción del empleo

Axented is seeking a highly technical Tier 2/3 Technical Support Engineer to help customers troubleshoot and resolve complex Kubernetes-based platform, infrastructure, and deployment issues in Mexico. You will reproduce customer environments, run tests, and collaborate with Engineering, Sales, and Customer Success teams to drive resolutions and communicate findings.

Strong English communication and cloud certifications are preferred, with hands-on experience across software, infrastructure,