Remote Jr Network Engineer—Automation & AI Enablement

Syntax; Santa Clara Ocoyucan; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Global travel opportunities

Flexible working time

Pension scheme

Health offers

Professional development

Descripción de la vacante

Syntax is seeking a Jr Network Engineer to design, implement, monitor, and maintain network infrastructure ensuring reliable, secure connectivity. The role collaborates with senior engineers and cross-functional teams to support daily operations and network improvement initiatives.

You will assist with automation and AI-enabled tools to enhance visibility, issue resolution speed, and overall operational efficiency, while following security and change-management practices in a modern

Formación

• Bachelor’s degree in Computer Science, IT, Telecommunications, or related field.
• 1–3 years of experience in network support, network administration, or infrastructure operations.
• Fundamental understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and subnetting.
• Familiarity with network monitoring tools and troubleshooting methodologies.
• Exposure to firewalls, wireless networks, VPNs, and network security concepts.
• Strong analytical and problem-solving skills.
• Good communication skills and ability to work effectively in a team environment.
• Willingness to learn new technologies and support evolving network environments.
• Interest in using automation and AI-enabled tools to improve operational efficiency, diagnostics, and documentation.

Responsabilidades

• Support the configuration, monitoring, and maintenance of LAN, WAN, WLAN, and network security infrastructure.
• Assist in troubleshooting network incidents, connectivity issues, and performance problems.
• Monitor network availability, alerts, logs, and performance metrics to identify and resolve issues in a timely manner.
• Support implementation, testing, and documentation of network changes and enhancements.
• Collaborate with senior engineers and cross-functional teams to support projects, upgrades, and infrastructure initiatives.
• Assist with network device administration, including routers, switches, firewalls, access points, and related tools.
• Maintain accurate documentation of network diagrams, configurations, procedures, and incidents.
• Follow established change management, security, and operational support processes.
• Participate in root cause analysis and support corrective actions for recurring network issues.
• Contribute to continuous improvement efforts, including automation, monitoring enhancements, and AI-enabled operational support where applicable.
• Support the use of AI-assisted tools for log analysis, knowledge retrieval, documentation, and issue triage when appropriate and approved.

Conocimientos

Analytical skills

Problem solving

Communication

Teamwork

Automation interest

Educación

Bachelor's degree in Computer Science/IT/Telecommunications or related field

Herramientas

Cisco

Aruba

Fortinet

Palo Alto

Meraki

Descripción del empleo

Syntax is seeking a Jr Network Engineer to design, implement, monitor, and maintain network infrastructure ensuring reliable, secure connectivity. The role collaborates with senior engineers and cross-functional teams to support daily operations and network improvement initiatives.

You will assist with automation and AI-enabled tools to enhance visibility, issue resolution speed, and overall operational efficiency, while following security and change-management practices in a modern