Remote Jr Network Engineer—Automation & AI Enablement

Syntax

Santa Clara Ocoyucan

Remote

MXN 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Global travel opportunities

Flexible working time

Pension scheme

Health offers

Professional development

Job summary

Syntax is seeking a Jr Network Engineer to design, implement, monitor, and maintain network infrastructure ensuring reliable, secure connectivity. The role collaborates with senior engineers and cross-functional teams to support daily operations and network improvement initiatives.

You will assist with automation and AI-enabled tools to enhance visibility, issue resolution speed, and overall operational efficiency, while following security and change-management practices in a modern

Qualifications

Bachelor’s degree in Computer Science, IT, Telecommunications, or related field.
1–3 years of experience in network support, network administration, or infrastructure operations.
Fundamental understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and subnetting.
Familiarity with network monitoring tools and troubleshooting methodologies.
Exposure to firewalls, wireless networks, VPNs, and network security concepts.
Strong analytical and problem-solving skills.
Good communication skills and ability to work effectively in a team environment.
Willingness to learn new technologies and support evolving network environments.
Interest in using automation and AI-enabled tools to improve operational efficiency, diagnostics, and documentation.

Responsibilities

Support the configuration, monitoring, and maintenance of LAN, WAN, WLAN, and network security infrastructure.
Assist in troubleshooting network incidents, connectivity issues, and performance problems.
Monitor network availability, alerts, logs, and performance metrics to identify and resolve issues in a timely manner.
Support implementation, testing, and documentation of network changes and enhancements.
Collaborate with senior engineers and cross-functional teams to support projects, upgrades, and infrastructure initiatives.
Assist with network device administration, including routers, switches, firewalls, access points, and related tools.
Maintain accurate documentation of network diagrams, configurations, procedures, and incidents.
Follow established change management, security, and operational support processes.
Participate in root cause analysis and support corrective actions for recurring network issues.
Contribute to continuous improvement efforts, including automation, monitoring enhancements, and AI-enabled operational support where applicable.
Support the use of AI-assisted tools for log analysis, knowledge retrieval, documentation, and issue triage when appropriate and approved.