Engineer, Network

Illumiti Inc.; Puebla de Zaragoza; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working time models

Home office

Company pension scheme

Health offers

Modern environment

Open feedback culture

Career training and coaching

Descripción de la vacante

Syntax, a leading Managed Cloud Provider, is seeking a Jr Network Engineer to support design, implementation, monitoring and maintenance of our network infrastructure. You will work with senior engineers and cross-functional teams to ensure reliable, secure connectivity and participate in automation and AI-enabled initiatives.

Role emphasizes learning and applying modern tools, documentation, and best practices in a dynamic enterprise setting across LAN/WAN/WLAN and security domains.

Formación

• Bachelor’s degree or equivalent experience in CS/IT/telecom.
• 1–3 years in network support, administration, or infra ops.
• Familiar with TCP/IP, DNS, DHCP, VLANs, routing and subnetting.
• Experience with monitoring tools and troubleshooting methodologies.
• Exposure to firewalls, VPNs, and network security concepts.
• Analytical mindset with strong problem-solving and teamwork.
• Keen to learn automation and AI-enabled tools.

Responsabilidades

• Support configuration, monitoring and maintenance of LAN/WAN/WLAN and security.
• Troubleshoot incidents, connectivity, and performance issues.
• Monitor alerts, logs, and metrics; identify and resolve issues promptly.
• Document changes and enhancements; support project initiatives.
• Assist with network device administration (routers, switches, firewalls, APs).
• Maintain network diagrams, configs, procedures and incidents.
• Follow change control, security, and ops processes.
• Participate in root cause analysis and corrective actions.
• Contribute to automation and AI-enabled operational improvements.

Educación

Bachelor’s degree in Computer Science / IT / Telecommunications

CCNA or equivalent networking certification desirable

1–3 years of network support experience

Strong analytical and problem-solving skills

Good communication and teamwork

Willingness to learn new technologies

Interest in automation/AI-enabled tools

Herramientas

Cisco

Aruba

Fortinet

Palo Alto

Meraki

Descripción del empleo

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Summary

The Jr Network Engineer supports the design, implementation, monitoring, and maintenance of network infrastructure to ensure reliable, secure, and efficient connectivity across the organization. This role works closely with senior network engineers, infrastructure teams, and service providers to support daily operations, troubleshoot network issues, and contribute to network improvement initiatives. The position also supports the adoption of modern automation and AI-enabled tools to improve visibility, accelerate issue resolution, and strengthen operational efficiency.

Key Responsibilities

• Support the configuration, monitoring, and maintenance of LAN, WAN, WLAN, and network security infrastructure.
• Assist in troubleshooting network incidents, connectivity issues, and performance problems.
• Monitor network availability, alerts, logs, and performance metrics to identify and resolve issues in a timely manner.
• Support implementation, testing, and documentation of network changes and enhancements.
• Collaborate with senior engineers and cross-functional teams to support projects, upgrades, and infrastructure initiatives.
• Assist with network device administration, including routers, switches, firewalls, access points, and related tools.
• Maintain accurate documentation of network diagrams, configurations, procedures, and incidents.
• Follow established change management, security, and operational support processes.
• Participate in root cause analysis and support corrective actions for recurring network issues.
• Contribute to continuous improvement efforts, including automation, monitoring enhancements, and AI-enabled operational support where applicable.
• Support the use of AI-assisted tools for log analysis, knowledge retrieval, documentation, and issue triage when appropriate and approved.
• Ensure adherence to company standards, policies, and cybersecurity best practices.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field, or equivalent experience.
• 1–3 years of experience in network support, network administration, or infrastructure operations.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, switching, and subnetting.
• Familiarity with network monitoring tools and troubleshooting methodologies.
• Exposure to firewalls, wireless networks, VPNs, and network security concepts.
• Strong analytical and problem-solving skills.
• Good communication skills and ability to work effectively in a team environment.
• Willingness to learn new technologies and support evolving network environments.
• Interest in using automation and AI-enabled tools to improve operational efficiency, diagnostics, and documentation.

Preferred Qualifications

• Experience supporting enterprise network environments or IT infrastructure teams.
• Exposure to Cisco, Aruba, Fortinet, Palo Alto, Meraki, or similar technologies.
• Familiarity with scripting or automation tools such as Python, PowerShell, or similar.
• Knowledge of ITIL, incident management, or change management processes.
• Experience with network documentation tools, monitoring platforms, or ticketing systems.
• Understanding of cloud networking concepts or hybrid environments.
• Exposure to AI-enabled tools for network monitoring, alert analysis, or automated documentation.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field preferred.
• Cisco CCNA or equivalent networking certification is highly desirable.
• Additional certifications in network security, wireless, or infrastructure technologies are a plus.
• Training in automation, scripting, or AI-enabled operational tools is an advantage.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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