Remote IT Support Specialist - Windows, AD & Security

Salvo Software LLC; México; On-site; MXN 300,000 - 420,000; Full time

Job summary

Salvo Software LLC is seeking a Mid-Level Technical Support Specialist to keep our distributed teams across the Americas productive, secure, and connected. You will be the first point of contact for technical issues, own the day-to-day lifecycle of devices and user accounts, and help maintain our internal systems.

You will collaborate with our DevOps Engineer to uphold infrastructure standards, apply patches, manage MFA, and assist with ticketing and documentation.

Qualifications

• 3–5 years in IT or technical support.
• Windows environments and Active Directory administration.
• Experience provisioning, imaging and troubleshooting desktops/laptops.
• Networking knowledge (DNS, DHCP, VPN, Wi‑Fi) and basic router/firewall setup.
• Patch management, endpoint protection, MFA, access control basics.
• Experience with a ticketing system and documenting solutions.
• PowerShell or Bash scripting is a plus.
• Advanced English and fluent Spanish.
• Strong customer communication and remote support skills.
• Based in Mexico, supports Americas time zones.

Responsibilities

• Provide remote Tier 1 and Tier 2 support for users across the Americas.
• Manage lifecycle of NUCs and other devices from provisioning to retirement.
• Handle user accounts, groups, and permissions in Active Directory.
• Onboard and offboard users, devices, and accounts.
• Support VPN access and diagnose connectivity issues remotely.
• Assist with hardware upgrades and configurations per standards.
• Apply patches, maintain endpoint protection, enforce MFA.
• Maintain asset inventory and write troubleshooting guides.
• Create clear tickets and runbooks, escalate when needed.

Skills

End-user support

Windows & AD

Networking basics

Security basics

Ticketing systems

Scripting (PowerShell/Bash)

Bilingual English/Spanish

Customer focus

Job description

Salvo Software LLC is seeking a Mid-Level Technical Support Specialist to keep our distributed teams across the Americas productive, secure, and connected. You will be the first point of contact for technical issues, own the day-to-day lifecycle of devices and user accounts, and help maintain our internal systems.

You will collaborate with our DevOps Engineer to uphold infrastructure standards, apply patches, manage MFA, and assist with ticketing and documentation.