IT Support Pro: Help Desk, VPN & Security Guru

MezTal; Región Centro; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Christmas Bonus: 30 days, paid in Dec.

Major Medical Expense Insurance MXN 25

Dental and Visual Insurance

Life Insurance

Vacation Days: 12 days

Cell Phone & Transportation Allowance:

Multicultural Exposure

MezTal Internal Events

Exclusive Discounts

Academic Agreements

Job summary

MezTal is seeking an IT Support Specialist to provide proactive help-desk support, manage IT assets, and ensure reliable hardware, software, and network operations across the organization. You will handle first/second level tickets, coordinate with vendors, and maintain accurate inventories while following established processes.

Ideal candidates have experience in Windows/macOS, Microsoft 365, VPNs, and security best practices, with strong communication and organizational skills.

Qualifications

• Experience in IT support or help desk environments.
• Proficient in Windows/macOS, Microsoft 365, and basic networking.
• Experience with ticketing systems and defined support processes.
• Strong written and spoken communication, and attention to detail.
• Bilingual Spanish/English is a plus.

Responsibilities

• Provide first- and second-level hardware, software, and network support.
• Manage Help Desk tickets and escalate when needed.
• Troubleshoot issues in reactive on-demand model.
• Support call center systems, monitor performance, coordinate with vendors.
• Maintain accurate IT asset inventories and documentation.
• Configure and support VPN access and security protocols.

Skills

Help desk

Hardware troubleshooting

Software support

Ticketing systems

Networking basics

Identity tools

Communication skills

Organizational skills

Bilingual Spanish/English

Tools

Microsoft Entra

MFA tools

SharePoint

Excel

Intune

Slack

DialPad

Microsoft 365

Job description

MezTal is seeking an IT Support Specialist to provide proactive help-desk support, manage IT assets, and ensure reliable hardware, software, and network operations across the organization. You will handle first/second level tickets, coordinate with vendors, and maintain accurate inventories while following established processes.

Ideal candidates have experience in Windows/macOS, Microsoft 365, VPNs, and security best practices, with strong communication and organizational skills.