Remote Installations Operations Manager

SmartRecruiters, Inc.; Región Centro; Híbrido; MXN 520.000 - 860.000; Jornada completa

Descripción de la vacante

Nielsen is seeking a Manager, Installation to lead the Technical Specialist team responsible for remote installation and maintenance of Nielsen panel homes. You will supervise daily activities, manage schedules, and coach associates to meet deadlines while ensuring high panelist cooperation.

You will coordinate workflows with other supervisors, troubleshoot complex remote data/equipment issues, and protect sample integrity through rigorous testing and process improvements.

Formación

• 3 to 5 years of relevant professional experience.
• Formal supervisory experience managing a team.
• Bachelor’s degree or equivalent in a technology-based role.
• Strong knowledge of installation procedures including computer networking.
• High proficiency in English.
• Experience supervising remote installations and support calls.

Responsabilidades

• Lead daily activities of Technical Specialists ensuring installations align with policy.
• Provide ongoing coaching to help teams meet deadlines and educate Nielsen families on equipment usage.
• Coordinate workflow and staffing to maintain productivity during downtime.
• Oversee installation logistics and schedules handling inbound/outbound calls.
• Troubleshoot procedural or technical issues affecting remote data/equipment.
• Maintain sample integrity through meticulous maintenance and problem solving.
• Engage with cross-functional teams to improve operational efficiency and resolve conflicts.

Conocimientos

Leadership

Communication

Call Management

Educación

Bachelor’s degree

Herramientas

Routers

Modems

WiFi

Descripción del empleo

Nielsen is seeking a Manager, Installation to lead the Technical Specialist team responsible for remote installation and maintenance of Nielsen panel homes. You will supervise daily activities, manage schedules, and coach associates to meet deadlines while ensuring high panelist cooperation.

You will coordinate workflows with other supervisors, troubleshoot complex remote data/equipment issues, and protect sample integrity through rigorous testing and process improvements.