Remote Healthcare Provider Account Manager

PlacidWay, LLC; Mexicali; Remote; MXN 747,000 - 1,308,000; Full time

Benefits offered by this job

Remote work environment

Global provider network

Job summary

PlacidWay, LLC is seeking a proactive Account Manager to manage relationships with healthcare providers and partners on the PlacidWay platform. You will support provider needs, monitor patient cases and leads, and coordinate with internal teams to resolve issues and drive growth.

You will engage providers to optimize response times, conversions, and revenue while working remotely with international partners. A strong emphasis is placed on communication, organization, and problem solving.

Qualifications

• 2–4+ years of experience in Account Management, Customer Success, Client Relationship Management, Sales, Business Development, or a similar role.
• Experience managing multiple clients, accounts, or business relationships.
• Strong customer-facing and relationship-management skills.
• Excellent written and verbal English communication.
• Strong follow-up and organizational skills.
• Experience working with a CRM system.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong problem-solving and negotiation skills.
• Comfortable handling difficult customers, complaints, and escalations.
• Results-oriented mindset with an understanding of conversion, retention, and revenue.
• Ability to work independently in a remote environment.
• Strong attention to detail and accountability.

Responsibilities

• Manage a portfolio of healthcare providers, clinics, hospitals, and medical professionals.
• Build and maintain strong, professional relationships with assigned providers.
• Understand each provider’s services, treatment offerings, target markets, and business objectives.
• Act as the primary point of contact for assigned providers.
• Regularly communicate with providers and ensure their needs and concerns are addressed.
• Maintain accurate provider information, activities, communications, and follow-ups in the CRM.
• Monitor patient leads and cases assigned to providers.
• Follow up with providers to ensure timely responses to patient inquiries.
• Identify delays, missed follow-ups, or inactive cases and take appropriate action.
• Coordinate with internal teams when patient cases require escalation or additional support.
• Help providers improve their response, follow-up, and patient-handling processes.
• Track case progress from initial inquiry through provider communication and potential treatment.

Skills

Relationship management

Customer success

Account management

Provider management

Lead management

Patient case coordination

CRM

Follow-up

Conversion optimization

Sales

Business development

Negotiation

Problem solving

Communication

Account growth

Job description

PlacidWay, LLC is seeking a proactive Account Manager to manage relationships with healthcare providers and partners on the PlacidWay platform. You will support provider needs, monitor patient cases and leads, and coordinate with internal teams to resolve issues and drive growth.

You will engage providers to optimize response times, conversions, and revenue while working remotely with international partners. A strong emphasis is placed on communication, organization, and problem solving.