Remote Global Energy Storage Tech Support Engineer

Wärtsilä Corporation; Ciudad de México; Híbrido; MXN 420.000 - 620.000; Jornada completa

Descripción de la vacante

Wärtsilä is seeking a Technical Support Engineer to join the Energy Storage and Optimization Lifecycle Management team. This role supports global customers with energy storage systems and provides high-quality technical assistance.

The ideal candidate has a Bachelor's degree in electrical or mechanical engineering, three years of experience with electrical hardware or electronics, and strong English communication skills. Travel 10–20% is expected.

Formación

• Bachelor's degree in electrical or mechanical engineering or related field
• 3 years of experience with electrical hardware or electronics
• Excellent communication and documentation skills
• Willingness to travel domestically and internationally (approx. 10–20%)
• Proficient in Professional English

Responsabilidades

• Monitor energy storage sites globally
• Provide remote technical support to customers, field service and commissioning personnel
• Use proprietary software to remotely evaluate and trouble-shoot systems
• Coordinate system updates with software teams and customers
• Respond to support requests when issues are reported to helpdesk
• Document all customer requests and repairs performed
• Notify customers on status of repairs, warranty claims, software updates, etc.
• Provide energy storage training to customers and internal colleagues
• Coordinate with the lifecycle management team on service visits and warranty claims
• Periodically conduct field service visits to sites to resolve technical issues
• Participate in the 24/7 on-call rotation

Conocimientos

Electrical hardware

Electronics

Communication

Documentation

English proficiency

Travel readiness

Educación

Electrical or Mechanical Engineering degree

Descripción del empleo

Wärtsilä is seeking a Technical Support Engineer to join the Energy Storage and Optimization Lifecycle Management team. This role supports global customers with energy storage systems and provides high-quality technical assistance.

The ideal candidate has a Bachelor's degree in electrical or mechanical engineering, three years of experience with electrical hardware or electronics, and strong English communication skills. Travel 10–20% is expected.