Remote Freight Tracking & Trace Specialist

Pulpo; México; Híbrido; MXN 190.000 - 246.000; Jornada completa

Descripción de la vacante

Trilled Soluciones is seeking a Tracking & Tracing Specialist to monitor North American shipments, keep the load dashboard up-to-date, and maintain real-time visibility. You will coordinate with carriers, drivers, and internal planners to ensure on-time pickups and deliveries.

The role demands strong English communication, detail orientation, and the ability to work remotely within a structured team. Join Evans Transportation Services’ logistics network and support cross-border operations.

Formación

• 1–3 years of experience in track & trace, dispatch, logistics operations, or freight customer service.
• Advanced English communication skills, both written and spoken.
• Strong working knowledge of U.S. geography (states, major lanes, key freight markets).
• Proficiency with computers, Microsoft Office, and digital communication tools.
• Sharp attention to detail — accuracy in load updates and notes is critical.
• Strong stress and time management skills with the ability to juggle multiple loads at once.
• Reliable problem-solver with proven follow-through.

Responsabilidades

• Track every assigned load through the TMS, email, and phone — keeping the load dashboard updated with arrival times, departure times, and location updates throughout the day.
• Acknowledge notifications from carriers and partners promptly, registering all load information received from drivers or dispatchers in the system with detailed, accurate notes.
• Confirm pickups and deliveries, reaching out to carriers ahead of time to verify shipping hours and confirm load readiness.
• Place check calls to drivers and dispatchers to request ETAs and current location updates.
• Forward PODs and other load-related documentation to the appropriate internal department.
• Identify, communicate, and escalation issues or events to your point of contact, working with planners to resolve them quickly.
• Communicate proactively across the Managed Operations team to flag any load that's at risk and keep the team aligned on status.
• Maintain availability across email, Teams, and 3CX during your shift, responding to urgent requests in a timely manner.

Conocimientos

Track & Trace

English communication

Geography knowledge

MS Office

Attention to detail

Time management

Problem solving

Herramientas

Mercury Gate

Descripción del empleo

Trilled Soluciones is seeking a Tracking & Tracing Specialist to monitor North American shipments, keep the load dashboard up-to-date, and maintain real-time visibility. You will coordinate with carriers, drivers, and internal planners to ensure on-time pickups and deliveries.

The role demands strong English communication, detail orientation, and the ability to work remotely within a structured team. Join Evans Transportation Services’ logistics network and support cross-border operations.