Remote Enterprise Server Hardware Support Engineer

Nutanix

Ciudad de México

Híbrido

MXN 420.000 - 660.000

Jornada completa

Hace 3 días

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

Transforma esta oferta en una entrevista: un currículum y una carta de presentación creados pensando en lo que quiere el empleador.

Supera los filtros ATS

Descripción de la vacante

Nutanix seeks a Technical Support Engineer with a strong focus on enterprise hardware support for hyper-converged infrastructure environments. You will provide remote assistance to field engineers during hardware replacements, handle hardware issue tickets, troubleshoot, and coordinate with engineering and vendors to resolve incidents.

The role requires 2+ years in hardware support, strong networking, Linux CLI, and virtualization knowledge.

Formación

2+ years of hands-on experience in enterprise hardware support or systems engineering.
Strong hardware troubleshooting and replacement procedures.
Basic to medium networking knowledge (IP addressing, VLANs, connectivity).
Basic to medium Linux system management with CLI.
VMware and/or AHV or similar hypervisor experience.

Responsabilidades

Provide remote technical support via phone and remote sharing to field engineers during hardware replacements.
Work on support tickets related to hardware issues with timely resolution.
Frame problems clearly and elevate to specialized resources when required.
Follow documented procedures and ensure compliance during replacement activities.
Troubleshoot and resolve hardware-related issues in Nutanix-based systems.
Document cases and maintain accurate records in the support system.