Remote Enterprise Server Hardware Support Engineer

Nutanix (old); Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Job summary

Nutanix seeks a Technical Support Engineer with a strong focus on enterprise hardware support for hyper-converged infrastructure environments. You will provide remote assistance to field engineers during hardware replacements, handle hardware issue tickets, troubleshoot, and coordinate with engineering and vendors to resolve incidents.

The role requires 2+ years in hardware support, strong networking, Linux CLI, and virtualization knowledge.

Qualifications

• 2+ years of hands-on experience in enterprise hardware support or systems engineering.
• Strong hardware troubleshooting and replacement procedures.
• Basic to medium networking knowledge (IP addressing, VLANs, connectivity).
• Basic to medium Linux system management with CLI.
• VMware and/or AHV or similar hypervisor experience.

Responsibilities

• Provide remote technical support via phone and remote sharing to field engineers during hardware replacements.
• Work on support tickets related to hardware issues with timely resolution.
• Frame problems clearly and elevate to specialized resources when required.
• Follow documented procedures and ensure compliance during replacement activities.
• Troubleshoot and resolve hardware-related issues in Nutanix-based systems.
• Document cases and maintain accurate records in the support system.

Skills

Enterprise hardware support

Networking basics

Linux CLI

Virtualization (VMware/AHV/KVM)

Tools

VMware

AHV

KVM

Job description

Nutanix seeks a Technical Support Engineer with a strong focus on enterprise hardware support for hyper-converged infrastructure environments. You will provide remote assistance to field engineers during hardware replacements, handle hardware issue tickets, troubleshoot, and coordinate with engineering and vendors to resolve incidents.

The role requires 2+ years in hardware support, strong networking, Linux CLI, and virtualization knowledge.