Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support) - Mexico

ITProposal; México; Hybrid; MXN 446,000 - 725,000; Full time

Job summary

ITProposal in Mexico City seeks an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support across enterprise environments on a freelance, on-call basis.

The role requires diagnosing, troubleshooting, and resolving hardware, virtualization, and networking incidents with professionalism and clear communication in English.

Qualifications

• Minimum 5 years of experience in IT infrastructure, virtualization, networking, or IT support engineering.
• Experience with Nutanix environment (AOS, AHV, Prism) is required.

Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management activities.
• Troubleshoot hardware, software, virtualization, and networking issues.
• Diagnose and resolve TCP/IP, VLANs, DNS, DHCP, and related connectivity problems.
• Support backup and disaster recovery solutions.
• Respond to incidents within agreed response times.
• Collaborate with global and regional teams on infrastructure projects.
• Maintain accurate technical documentation and service records.

Skills

Nutanix expertise

Networking fundamentals

Troubleshooting

Customer-facing skills

Education

CCNA Certification

Tools

Nutanix (AOS/AHV/Prism)

VMware/Hyper-V

Job description

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

Location: Mexico

Employment Type: Freelance (On-Call Basis)

Priority: Low

Requirements: ID/ Passport/ valid work permit and CCNA Certification

Role Overview

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure related incidents efficiently while maintaining a high level of customer service and professionalism.

The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

Key Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management activities.
• Troubleshoot and resolve hardware, software, virtualization, and network issues.
• Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud-related projects.
• Maintain accurate technical documentation, incident reports, and service records.
• Ensure professional interaction with end users, stakeholders, and customers at all times.

Required Skills & Experience

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
• Experience supporting VMware and/or Hyper-V environments.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
• Proven experience providing Break & Fix support in enterprise environments.
• Ability to diagnose and resolve complex infrastructure and networking issues.
• Experience with backup and disaster recovery solutions.
• Scripting experience with PowerShell and/or Python is advantageous.

Mandatory Requirements

• Valid CCNA Certification (Cisco Certified Network Associate).

Preferred Qualifications

• Nutanix Certification (NCP or equivalent).

Soft Skills

• Strong professionalism and customer-facing skills.
• Ability to remain calm and effective during critical incidents.
• Proactive problem-solving mindset.
• Strong organizational and time-management skills.
• Ability to work collaboratively within distributed teams.
• Commitment to delivering high-quality technical support and customer satisfaction.