Remote Hardware Support Engineer – Hyper-Converged Systems

Nutanix (old)

Ciudad de México

Hybrid

MXN 420,000 - 600,000

Full time

14 days+

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Job summary

Nutanix is seeking a Technical Support Engineer focused on hardware support for enterprise servers within hyper-converged environments. You will provide remote assistance to field engineers during hardware replacement activities and manage tickets related to hardware issues.

The role requires strong problem framing, troubleshooting, and collaboration with engineering and vendors for root-cause analysis, firmware validation, and incident resolution; a fluent English communicator is essential.

Qualifications

2+ years in enterprise hardware support or systems engineering.
Fluent in English with strong call/video session skills.
Experience with server hardware replacement and troubleshooting.
Basic to medium networking knowledge and Linux CLI skills.
Experience with virtualization technologies (VMware/AHV).

Responsibilities

Provide remote technical support via phone and remote sharing for hardware replacements.
Handle support tickets related to hardware issues and ensure timely resolution.
Frame problems clearly and escalate to specialists when needed.
Follow documented procedures during replacement activities.
Collaborate with customers and field engineers for a seamless support experience.
Document cases and keep records in the support system.