Technical Support Engineer Ii

Storyblok GmbH; Morelia; A distancia; MXN 201.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary incentives

Fully remote work

Career development opportunities

Health insurance incl. dental/vision

Supportive team culture

Descripción de la vacante

Storyblok is seeking a Customer Support Specialist to join a fully remote team supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic support across digital channels to ensure satisfaction and loyalty.

In this role, you will troubleshoot issues, provide product information, and document interactions in the CRM system, contributing to a collaborative, globally distributed service culture.

Formación

• Proven experience in a customer support role.
• Excellent written and verbal English.
• Strong problem-solving and customer-first mindset.
• Ability to manage multiple tasks remotely.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues with high satisfaction.
• Provide detailed information about products, services, and policies.
• Document all interactions and resolutions in the CRM system.
• Identify trends in feedback and escalate for improvements.

Conocimientos

Customer support experience

English communication

Problem solving

Remote work

Helpdesk & CRM

Herramientas

CRM software

Helpdesk software

Descripción del empleo

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Requirements

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote position offering flexibility and work-life balance.
• Opportunities for professional development and career advancement.
• Comprehensive health, dental, and vision insurance.
• A supportive and collaborative team culture, no matter the location.