Remote Customer Support Engineer-Networking & Data Centers

DE-CIX; Santiago de Querétaro; Remote; MXN 230,000 - 420,000; Full time

Job summary

DE-CIX is seeking a remote Customer Support Engineer (Ingeniero/a de Soporte al Cliente) for our Querétaro region. You will handle advanced technical inquiries from national and international customers via email and phone, focusing on troubleshooting and problem resolution.

You will process new connections/upgrades, support the VP of Global Customer Service, and contribute to a 24/7 on-call rotation while collaborating with international colleagues in a dynamic environment.

Qualifications

• Experience in technical customer support, preferably in telecom.
• Strong understanding of Internet technologies (TCP/IP, BGP).
• Basic Linux skills and willingness to develop further.

Responsibilities

• Provide advanced technical customer support to national and international customers via email and phone.
• Process new customer connections and upgrades; troubleshoot and resolve issues.
• Support the VP of Global Customer Service in operational, strategic, and administrative tasks.

Skills

TCP/IP

BGP

Linux basics

Spanish-English bilingual

Customer communication

24/7 on-call readiness

Education

Degree in IT

Vocational IT networks training

Tools

Ticketing systems

Job description

DE-CIX is seeking a remote Customer Support Engineer (Ingeniero/a de Soporte al Cliente) for our Querétaro region. You will handle advanced technical inquiries from national and international customers via email and phone, focusing on troubleshooting and problem resolution.

You will process new connections/upgrades, support the VP of Global Customer Service, and contribute to a 24/7 on-call rotation while collaborating with international colleagues in a dynamic environment.