Customer Success Representative ? - Latam - Remote

Atomic Hr; Estado de México; A distancia; MXN 1.086.000 - 1.628.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote role with schedule overlap

Competitive USD compensation

Growth paths into senior roles

Visible impact on small businesses

Descripción de la vacante

Atomic HR is seeking a proactive Customer Success professional to join our client’s remote team. You will be the main contact for a portfolio of parks, answering questions, troubleshooting bookings and payments, and helping operators adopt new features as seasons change.

You’ll run training sessions, keep CRM records up to date, and write simple documentation. A calm, patient, solutions-first attitude and exceptional English are essential.

Formación

• Experience in a customer-facing role (e.g., customer success, account management, support, onboarding) in SaaS.
• Ability to learn software deeply and explain it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills with a calm, solutions-first attitude.

Responsabilidades

• Serve as the main point of contact for a portfolio of active customers.
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability.
• Run check-ins and training sessions to help customers adopt features they aren’t using yet.
• Help operators adjust setup as seasons, rates, or site inventory change.
• Stay calm and responsive during peak-season rushes, when bookings count.
• Write clear follow-up notes and keep customer records up to date in the CRM.
• Turn recurring questions into guides, FAQs, and simple help documentation.
• Spot at-risk accounts early and work to keep customers happy.
• Share customer feedback to help product and engineering improve the platform.

Conocimientos

Customer-facing

Software literacy

English fluency

Troubleshooting

Tech-savvy mindset

Organization

Patience

Herramientas

CRM tools

Helpdesk tools

Descripción del empleo

Our client builds an all-in-one booking and park-management platform for outdoor hospitality. Campground, RV park, and glamping operators use it to manage reservations, availability, rates, payments, guest messaging, and reporting in one place. It also runs a traveler-facing marketplace that brings operators more bookings.

Many customers are small and mid-sized businesses whose busiest days depend on the software running smoothly. They choose this platform for its ease of use and for the real, hands‑on support behind it.

Your Role

This role exists to keep customers successful long after onboarding ends.

You'll be the go-to contact for a portfolio of parks. You'll answer questions, solve problems, and help operators use more of the platform as their business grows. Success in this role means customers feel supported, use the product confidently, and stay with the platform year after year.

You’ll:

Serve as the main point of contact for a portfolio of active customers

Answer product questions and troubleshoot issues with bookings, rates, payments, and availability

Run check-ins and training sessions to help customers adopt features they aren't using yet

Help operators adjust their setup as seasons, rates, or site inventory change

Stay calm and responsive during peak-season rushes, when every booking counts

Write clear follow‑up notes and keep customer records up to date in the CRM

Turn recurring questions into guides, FAQs, and simple help documentation

Spot at‑risk accounts early and work proactively to keep customers happy

Share customer feedback and pain points that help product and engineering improve the platform

You Bring:

Experience in a customer‑facing role, such as customer success, account management, support, or onboarding, ideally in SaaS

Comfort learning software in depth and explaining it to non‑technical users

Excellent spoken and written English communication

Strong troubleshooting skills and a calm, solutions‑first attitude

A tech‑savvy, process‑oriented mindset

Strong organization and follow‑through across multiple accounts

A patient, supportive approach with customers of all technical comfort levels

Bonus Points:

Experience with hospitality, reservations, booking, or payments software

Familiarity with CRM or helpdesk tools

Experience creating help documentation, FAQs, or training materials

Experience supporting small‑business owners

What’s Offered:

Remote role with schedule overlap for customer calls and team collaboration

Competitive USD compensation, based on experience

A lean, hands‑on team where your impact is visible

Growth paths into senior customer success, account management, or customer operations

The chance to help small businesses in outdoor hospitality grow and thrive