Remote Customer Experience Specialist (Spanish)

Hotel Galería Plaza San Jerónimo; Xico; Remote; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote position

Career growth opportunities

Job summary

Hotel Galería Plaza San Jerónimo seeks a highly motivated Especialista Remoto en Experiencia del Cliente to join a fully remote team in Mexico. You will handle customer inquiries across chats, email, and video calls, troubleshoot issues, and promote best practices for product usage while maintaining high satisfaction levels.

The role requires strong Spanish communication, remote work discipline, and familiarity with CRM and helpdesk tools.

Qualifications

• Experience in a remote customer support or customer success role.
• Excellent written and verbal Spanish; English is a strong asset.
• Ability to learn software and systems quickly.
• Proven ability to work independently in a remote setting.

Responsibilities

• Provide customer support via chat, email, and video conferencing.
• Troubleshoot issues and guide customers to solutions.
• Educate customers on product features and updates.
• Gather feedback to inform product and service improvements.
• Collaborate with product, engineering, and sales teams.
• Develop and maintain knowledge base articles and guides.
• Engage proactively to ensure customer success and satisfaction.
• Manage escalations and ensure timely resolutions.

Skills

Remote customer support

Spanish fluency

English proficiency

CRM software

Education

High school diploma

Bachelor’s degree preferred

Tools

Helpdesk ticketing systems

CRM software

Job description

Hotel Galería Plaza San Jerónimo seeks a highly motivated Especialista Remoto en Experiencia del Cliente to join a fully remote team in Mexico. You will handle customer inquiries across chats, email, and video calls, troubleshoot issues, and promote best practices for product usage while maintaining high satisfaction levels.

The role requires strong Spanish communication, remote work discipline, and familiarity with CRM and helpdesk tools.