Customer Success Manager - Remote, Flexible PTO & Growth

Truora Group; Americas; Presencial; MXN 1.044.568 - 1.392.757; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Plan

Flexible Time

Language Classes

Flexible Paid Time Off (PTO)

Gym and nutrition

Remote Work

Referral Bonus (300 USD)

Integration Activities

Descripción de la vacante

Truora Group in Mexico is seeking a proactive Customer Success Manager to advocate for clients, ensuring they achieve maximum value from Truora's solutions. With 3+ years of experience in customer success or account management, you'll manage the customer lifecycle from onboarding to expansion. Key responsibilities include monitoring customer health, identifying risks, and demonstrating ROI. The role offers health plans, flexible working hours, remote work, and a $300 referral bonus.

Formación

• 3+ years of experience in a Customer Success, Account Management, or a similar client-facing role.
• Ability to analyze and interpret customer data for actionable insights.
• Proven track record of building strong long-lasting relationships.

Responsabilidades

• Manage the full lifecycle of your accounts from onboarding to expansion.
• Monitor customer health and identify risks to prevent churn.
• Demonstrate ROI to customers consistently.

Conocimientos

Experience in Customer Success or Account Management

English (B2 or higher)

Experience with CRM platforms

Business Intelligence Orientation

Revenue Orientation

Proactive Agency & Ownership

Relationship Building

Strong Problem-Solving Skills

Technical Aptitude

Herramientas

HubSpot

Salesforce

ChurnZero

Gainsight

Descripción del empleo

Truora Group in Mexico is seeking a proactive Customer Success Manager to advocate for clients, ensuring they achieve maximum value from Truora's solutions. With 3+ years of experience in customer success or account management, you'll manage the customer lifecycle from onboarding to expansion. Key responsibilities include monitoring customer health, identifying risks, and demonstrating ROI. The role offers health plans, flexible working hours, remote work, and a $300 referral bonus.