Remote CS Account Manager - SaaS for Real Estate (Bilingual)

Unity Communications; Santiago de Querétaro; A distancia; MXN 350.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

Competitive base salary

Full legal benefits from day one

Food Vouchers Card

Paid training and onboarding

Career path toward CS, SaaS ops, or in

Mon-Fri schedule

Descripción de la vacante

Unity Communications is seeking a Customer Success Account Manager to support a fast-growing U.S. software company in the PropTech and real estate finance sector. This remote role is based in Mexico and focuses on onboarding, customer success, and value realization.

You will coordinate onboarding, lead QBRs, document best practices, and develop training materials for property managers while tracking key KPIs such as churn and time-to-value. Fluent English and Spanish are required.

Formación

• 3–5+ years in multifamily property management, regional or operations leadership preferred.
• Experience with SaaS platforms or property management tools (Yardi, Entrata, RealPage).
• Budgeting and financial planning knowledge for real estate.
• Customer-facing or consultative experience.
• Excellent English and Spanish communication (written and verbal).
• Strong documentation, project management, and productivity tool skills.
• Ability to adapt and act in a fast-paced startup environment.

Responsabilidades

• Build and manage customer onboarding processes and docs.
• Support budget lifecycle management framework design and rollout.
• Shadow leaders to learn customer workflows and document best practices.
• Create training materials for property, regional, and asset managers.
• Lead quarterly business reviews (QBRs) and identify upsell opportunities.
• Track KPIs such as churn, engagement, and time-to-value.
• Collaborate with marketing on customer engagement content and events.
• Provide day-to-day support to ensure customer satisfaction during budget cycles.

Conocimientos

English & Spanish

Customer-facing

SaaS knowledge

Budgeting & finance

Documentation & PM

Startup adaptability

Data & KPIs

Herramientas

Yardi

Entrata

RealPage

Descripción del empleo

Unity Communications is seeking a Customer Success Account Manager to support a fast-growing U.S. software company in the PropTech and real estate finance sector. This remote role is based in Mexico and focuses on onboarding, customer success, and value realization.

You will coordinate onboarding, lead QBRs, document best practices, and develop training materials for property managers while tracking key KPIs such as churn and time-to-value. Fluent English and Spanish are required.