Remote Cruise Planner - Sell Dream Vacations

Elite Escapes; Solidaridad; Remote; MXN 739,000 - 1,108,000; Full time

Job summary

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn a cruise idea into a booked voyage. You'll blend destination knowledge, service excellence, and a consultative approach to match travelers with ships, itineraries, cabins, and onboard experiences.

In this fully remote role, you’ll communicate via email, chat, and phone, manage quotes and bookings, and build lasting client relationships that drive repeat sailings and referrals.

Qualifications

• Interest in cruises and travel planning.
• Excellent written and verbal communication.
• Strong organization and ability to manage multiple quotes and bookings.
• Comfort with CRM systems, online booking platforms and AI tools.

Responsibilities

• Connect with clients to understand destinations, travel style, budget, dates and group size.
• Recommend cruise lines, ships, itineraries, cabins and add-ons based on needs.
• Convert inquiries into confirmed vacations via email, chat and phone.
• Explain options including deposits, payments, and travel protection.
• Handle bookings, changes, and special requests with professionalism.
• Address concerns and support clients from quote to embarkation and home.
• Share cruise insights and promote repeat sailings and referrals.
• Build post-booking relationships for long-term loyalty.

Skills

Sales-focused

Customer service

Communication

Organization

Tech-savvy

Travel knowledge

CRM systems

Online booking platforms

AI tools

Tools

CRM systems

AI tools

Online booking platforms

Job description

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn a cruise idea into a booked voyage. You'll blend destination knowledge, service excellence, and a consultative approach to match travelers with ships, itineraries, cabins, and onboard experiences.

In this fully remote role, you’ll communicate via email, chat, and phone, manage quotes and bookings, and build lasting client relationships that drive repeat sailings and referrals.