Remote Concierge Operations Manager — Luxury Travel

Bluelight Consulting Llc; Xico; Remote; MXN 2,236,000 - 3,074,000; Full time

Job summary

Ascend is seeking an experienced Concierge Manager to lead luxury travel operations remotely. You will oversee Client Service, Ticketing, and Trip Fulfillment, guiding Team Leads to deliver five-star client experiences while maintaining high standards and scalable processes.

You will work with a globally distributed team, driving performance and continuous improvement. This role emphasizes people leadership, systems thinking, and exceptional client service in a fast-growing company.

Qualifications

• 4+ years in luxury travel, hospitality, or high-touch service operations.
• 2+ years in a leadership or management role where you coached and developed a team.
• Proficiency in Sabre GDS with fare rules and ticketing.
• A data-driven approach to leadership: you use metrics to spot trends and drive improvements.
• Excellent written and verbal communication: you coach clearly and write polished client messages.
• Calm under pressure and able to maintain composure during high workload.

Responsibilities

• Lead and develop 3 Team Leads across Client Service, Ticketing, and Trip Fulfillment with direct feedback.
• Direct shift operations and allocate resources to meet priorities; resolve escalations.
• Manage end-to-end client experiences for all bookings and follow-ups, including VIP cases.
• Submit at least two documented process improvements per month to increase efficiency or quality.
• Collaborate with Product, Operations, and Leadership to scale operations and maintain quality.

Skills

Luxury travel experience

Leadership experience

Sabre GDS proficiency

Data-driven leadership

Excellent communication

Composure under pressure

Remote team management

Luxury hospitality brands

Tools

Asana

Periskope

Stripe

CRM platforms

Job description

Ascend is seeking an experienced Concierge Manager to lead luxury travel operations remotely. You will oversee Client Service, Ticketing, and Trip Fulfillment, guiding Team Leads to deliver five-star client experiences while maintaining high standards and scalable processes.

You will work with a globally distributed team, driving performance and continuous improvement. This role emphasizes people leadership, systems thinking, and exceptional client service in a fast-growing company.