Regional Operations Director — Latin America (Remote)

Deseret Management Corporation; Tijuana; A distancia; MXN 1.041.000 - 1.874.000; Jornada completa

Descripción de la vacante

Ascend is seeking an experienced Concierge Manager to lead remote, luxury travel operations for a global client base. You will oversee Client Service, Ticketing, and Trip Fulfillment, guiding Team Leads to deliver five-star service across time zones.

This role emphasizes process, people, and performance, with a focus on building scalable systems while maintaining exceptional client experiences. Compensation is USD-based, contractor-style, and remote from MX time zones, with opportunities to

Formación

• 4+ years in luxury travel, hospitality, or high-touch service operations.
• 2+ years in a leadership or management role with coaching responsibilities.
• Strong Sabre GDS proficiency for fares, routing, and ticketing QA.
• Data-driven leadership with a focus on metrics and standards.
• Excellent written and verbal communication; calm under pressure.

Responsabilidades

• Manage 3 Team Leads across Client Service, Ticketing and Trip Fulfillment.
• Coach Team Leads daily with direct feedback to build leadership confidence.
• Maintain 95%+ SLA adherence and 98%+ data accuracy through strong processes.

Conocimientos

Luxury travel exp

Leadership experience

Sabre GDS proficiency

Data-driven leadership

Communication

Composure under pressure

Herramientas

Asana

Periskope

Stripe

Descripción del empleo

Ascend is seeking an experienced Concierge Manager to lead remote, luxury travel operations for a global client base. You will oversee Client Service, Ticketing, and Trip Fulfillment, guiding Team Leads to deliver five-star service across time zones.

This role emphasizes process, people, and performance, with a focus on building scalable systems while maintaining exceptional client experiences. Compensation is USD-based, contractor-style, and remote from MX time zones, with opportunities to