Remote Chief of Staff

Pearl; Mexicali; A distancia; MXN 1.492.000 - 2.238.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Mentorship from international experts

PTO and healthcare coverage options

Global networking opportunities

Descripción de la vacante

Pearl is seeking a Chief of Staff to work remotely across LATAM, overlapping US Eastern hours. The role starts hands-on, managing the COO’s calendar, tracking commitments, and coordinating cross-functional projects.

You will help organize dashboards, reports, and client account processes, with gradual ownership of operations and strategic initiatives. You will communicate in English and Spanish, support billing/compliance tasks, and drive process improvements using data and automation.

Formación

• 4+ years of experience in executive support, project management, business operations, or similar roles.
• Hands-on use of Microsoft Outlook for calendar and inbox management.
• Excel for reporting, dashboards, and data organization.
• Experience building or maintaining project trackers or dashboards (Smartsheet).
• Experience coordinating cross-functional projects with multiple stakeholders.
• C1+ English and C1+ Spanish (CEFR).

Responsabilidades

• Manage the COO’s calendar, meetings, and competing priorities.
• Run Outlook inbox management and executive follow-ups.
• Track key commitments, deadlines, and action items.
• Set up task-management systems to improve executive productivity.
• Coordinate stakeholders, timelines, and deliverables across functions.
• Maintain project trackers, dashboards, and reports in Smartsheet and Excel.
• Support administrative processes for operations, compliance, and internal functions.
• Identify inefficiencies and recommend process improvements.

Conocimientos

Outlook calendar management

Excel reporting

Smartsheet dashboards

Cross-functional coordination

English (C1+)

Spanish (C1+)

Task management

Executive support

Project tracking

Healthcare/regulated industry (nice-to

Herramientas

Outlook

Microsoft Excel

Smartsheet

Todoist

Descripción del empleo

Work From Anywhere in LATAM

Work Schedule: EST | Full-time with US Eastern business hours overlap, including early mornings and occasional weekend availability

About The Client

A technology-driven healthcare company that helps organizations streamline operations and improve efficiency is looking for a Chief of Staff to work directly with the Chief Operating Officer and keep executive priorities moving.

The company is scaling, and the COO needs a hands-on partner to bring structure to executive workflows, project tracking, and reporting as the business grows.

About The Role

Day-to-day, the Chief of Staff manages the COO’s calendar and Outlook inbox, tracks commitments and deadlines, coordinates cross-functional projects, and supports administrative work for key client accounts, including billing documentation and compliance attestations. The role starts hands-on and expands into greater ownership of operational initiatives over time. Success at 90 days means independently running recurring administrative work, keeping critical deadlines visible, and making decisions without constant direction.

Core Responsibilities

Executive Support & Prioritization

• Manage the COO’s calendar, meetings, and competing priorities
• Run Outlook inbox management and executive follow-ups
• Track key commitments, deadlines, and action items
• Set up task-management systems that improve executive productivity

Operations & Project Coordination

• Coordinate stakeholders, timelines, and deliverables across business functions
• Maintain project trackers, operational dashboards, and reports in Smartsheet and Excel
• Support administrative processes for corporate operations, compliance, and internal functions
• Identify inefficiencies and recommend process improvements

Client & Stakeholder Coordination

• Support administrative and operational work for key client accounts
• Coordinate billing documentation, compliance attestations, and recurring client requests
• Communicate with internal and external stakeholders in English and Spanish
• Track outstanding client deliverables and support account performance reporting

Reporting & Process Improvement

• Prepare clear updates on project status, priorities, and business performance
• Organize and visualize operational and financial data for leadership decisions
• Identify where AI, automation, and productivity tools can save time
• Take on ownership of operational initiatives as the role grows

Requirements

Must-Have

• 4+ years of experience in executive support, project management, business operations, consulting, or a similar execution-focused role
• Hands-on use of Microsoft Outlook for executive calendar and inbox management
• Microsoft Excel for reporting and tracking (pivot tables, dashboards, data organization)
• Experience building and maintaining project trackers or dashboards in Smartsheet
• Experience coordinating cross-functional projects with multiple stakeholders, timelines, and deliverables
• At least one task-management, tracking, or process system built or improved, documented on CV
• C1+ English and C1+ Spanish (CEFR)

Nice-to-Have

• Prior experience as a Chief of Staff or direct operational partner to a C-suite executive
• Experience in healthcare, health technology, or another regulated industry
• Background in management consulting, business operations, or operational transformation
• Experience with Todoist and AI-enabled productivity tools
• Experience supporting distributed teams or fast-growing organizations

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

• Application
• Screening
• Skills Assessment
• Topgrading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. to help make specialized healthcare more accessible to patients across the U.S.