Remote CCaaS & UCaaS Implementation Lead

Hireframe

México

Remote

MXN 600,000 - 1,000,000

Full time

14 days+

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Benefits offered by this job

Permanent remote work flexibility

Annual performance bonuses

Dedicated coaches and skill-building

Professional growth opportunities

HMO coverage

Paid Time Off

Job summary

Hireframe seeks a PSO Technical Project Engineer to lead end-to-end CCaaS/UCaaS platform implementations, managing onboarding projects from 30 to 90 days. You will configure systems, support integrations, and ensure a smooth go-live with strong client-facing communication.

You will drive requirements, design solutions, coordinate across IT, PM, and support teams in a remote, cross-functional environment, and own the implementation lifecycle from start to finish.

Qualifications

Experience with CCaaS/UCaaS platforms and SaaS onboarding.

Responsibilities

Lead full-cycle implementation projects (30–90 days) from kickoff to go-live and hypercare.
Own and manage 1–2 concurrent client implementations.
Conduct project scoping, requirements gathering, and solution design with clients.
Configure and deploy CCaaS/UCaaS platforms and perform system provisioning.
Manage API integrations and live UAT testing.
Facilitate client onboarding sessions, training, and workshops.
Coordinate with IT, PM, and support teams to ensure delivery.
Create implementation docs and playbooks.
Identify risks and troubleshoot deployment issues.

Skills

CCaaS/UCaaS

Client-facing

Project management

Documentation

Remote work

English fluency

Troubleshooting

Stakeholder management

Tools

APIs

UAT testing

Job description

You will drive requirements, design solutions, coordinate across IT, PM, and support teams in a remote, cross-functional environment, and own the implementation lifecycle from start to finish.

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