Remote Billing Operations Supervisor — Lead Global Team

Twilio Inc.; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Twilio Inc. is seeking a seasoned Billing Supervisor to lead end-to-end order processing, invoicing, and post-billing communications for sales teams and customers.

You will collaborate with Deal Operations, Revenue Accounting, Collections, and Sales to ensure smooth contract execution and issue resolution. You will direct an international team based in Mexico while coordinating with U.S., Ireland, and India colleagues to uphold data integrity and timely invoicing.

Qualifications

• 5+ years experience in a billing operations role.
• Experience with Salesforce.
• Experience with supporting team members from a supervisory standpoint.
• Excellent communication skills for internal and external stakeholders.
• Proficiency in Excel.
• Strong attention to detail.
• Ability to prioritize and multitask throughout high volume order processing.
• Ability to identify, analyze, and resolve issues independently.
• Collaborative working style and experience working cross-functionally.
• Ability to support flexible timezone meetings periodically.
• Excellent written and verbal communication skills in English.

Responsibilities

• Lead and supervise an international team of analysts and senior analysts handling post-billing communications, invoice portal processing, and issue remediation.
• Oversee daily order management, billing, and communications to ensure timely invoicing, precise contract provisioning, and rapid issue remediation while holding the team accountable to key SLAs.
• Serve as an escalation point for billing, collections, and order management inquiries, delivering timely resolutions for both internal stakeholders and external customers.
• Review and validate customer contracts across multiple internal systems to maintain data integrity and accurate financial reporting.
• Execute and own SOX-compliant month-end reconciliations for billing and provisioning, ensuring full data completeness and accuracy.
• Coordinate and fulfill audit deliverables for internal/external auditors and tax consultants during quarterly and annual reviews.
• Drive continuous operational improvements, participate in system enhancement initiatives, and lead new process implementations.
• Onboard, train, and mentor team members to maintain high operational standards across the team.

Skills

Supervisory experience

Communication skills

Excel proficiency

Cross-functional collaboration

Attention to detail

Prioritization & multitasking

Tools

Salesforce

Zuora

Job description

Twilio Inc. is seeking a seasoned Billing Supervisor to lead end-to-end order processing, invoicing, and post-billing communications for sales teams and customers.

You will collaborate with Deal Operations, Revenue Accounting, Collections, and Sales to ensure smooth contract execution and issue resolution. You will direct an international team based in Mexico while coordinating with U.S., Ireland, and India colleagues to uphold data integrity and timely invoicing.