Remote Application Support Engineer (API & Troubleshooting)

Ssg Mexico; Hermosillo; A distancia; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Support Services Group is seeking an Application Support Engineer to join our team and provide technical support for production applications and systems.

The role focuses on monitoring and troubleshooting production issues, API testing with Postman, basic SQL queries, and using browser Dev Tools to diagnose web problems. Excellent written and spoken English is required, and the candidate should communicate findings clearly and work with cross-functional teams.

Formación

• Experience with HTTP and REST API troubleshooting.
• Basic SQL knowledge for data validation.
• Proficient with Postman for API testing.
• Experience troubleshooting using browser developer tools.
• Strong English written and verbal communication.
• Strong analytical and problem-solving skills.
• Ability to document findings clearly.

Responsabilidades

• Monitor and triage production issues and application-related incidents.
• Troubleshoot HTTP and browser-related issues using browser Developer Tools.
• Perform API testing and troubleshooting using Postman.
• Run basic SQL queries to validate and investigate data.
• Analyze issues and identify potential causes or patterns.
• Review and interpret logs and error messages when troubleshooting.
• Document technical findings, troubleshooting steps, and resolutions clearly.
• Communicate technical issues and findings effectively with internal teams.
• Follow established troubleshooting and escalation processes.
• Collaborate with other technical teams when issues require additional investigation.

Conocimientos

HTTP fundamentals

REST APIs

SQL

Postman

Browser Developer Tools

English communication

Analytical thinking

Documentation

Independent with teamwork

Herramientas

Postman

Browser Developer Tools

Descripción del empleo

Support Services Group is seeking an Application Support Engineer to join our team and provide technical support for production applications and systems.

The role focuses on monitoring and troubleshooting production issues, API testing with Postman, basic SQL queries, and using browser Dev Tools to diagnose web problems. Excellent written and spoken English is required, and the candidate should communicate findings clearly and work with cross-functional teams.