Relief/On Call Residential Advocate

Volunteers of America Colorado

Victoria de Durango

Sur place

MXN 418 000 - 595 000

Temps partiel

14 jours+

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Avantages offerts par ce poste

Vacation Time

Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance

Résumé du poste

Volunteers of America Colorado is seeking a Relief Residential Advocate for the Durango, CO shelter program. The role focuses on safeguarding residents’ emotional and physical well-being, crisis intervention, and supervising volunteers in daily operations.

The position requires two years of experience in human services and the ability to provide trauma-informed care, intake interviews, and daily coordination of client needs.

Qualifications

Two years experience in human services or related area.
Direct experience with relevant population preferred.

Responsabilités

Provide protection of residents' emotional and physical well-being within program guidelines.
Assist with house maintenance, linen supply, chore schedules, bed checks, curfews, and fire drill readiness.
Provide weekly individual counseling, help clients identify goals and implement plans.
Deliver trauma-informed care and crisis intervention services.
Conduct primary intake interviews, document appropriately, determine admission suitability.
Answer crisis lines and maintain awareness of referral resources; record-keeping.
Attend weekly staff meetings and training; consult with Program Manager.
Observe client behavior and document in case notes; maintain shift notes and session notes.
Ensure facility is safe, comfortable, and well-maintained; provide direct crisis intervention.
Lead house and group sessions; supervise and train new staff and volunteers.
Give educational presentations to community groups; attend professional meetings; conduct on-site tours.
Maintain reporting and paperwork; comply with Social Work Code of Ethics.
Incorporate guest feedback into program evaluation and improvement initiatives.
Participate in on-call rotation with Advocates, Senior Managers and Senior Director.
Perform other duties as assigned.

Connaissances

Microsoft Office

Verbal and written communication

Organization

Problem-solving

Driver's license (Colorado)

Description du poste

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

Job Summary

The Relief Residential Advocate provides for the protection of the physical and emotional well-being of the Shelter residents. Responsible for providing residents with crisis intervention services and supervising volunteers on a regular basis.

Essential Duties and Responsibilities

Provides for the protection of both the emotional and physical well-being of residents within program guidelines.
Participants in general client and house maintenance such as supplying linen and personal items, implementing the client chore schedule, performing bed checks, enforcing curfew and other rules, checking chore completion, setting and checking alarms, and checking building for complete clearance during fire drills.
Provides individual counseling on a weekly basis with clients, assists the client with the identification of goals and implementing a plan.
Provides trauma-informed care.
Responsible for primary intake interviews with new clients, completing necessary documentation and determining if client is appropriate for admission.
Answers crisis line and the emergency hotline. Responsible for awareness of agencies as possible referral resources for crisis callers and residents. Maintains records associated with this duty.
Attends staff meetings weekly, in-service training as required and meets periodically with the Program Manager for input and exchange of information.
Observes clients’ daily behavior and documents observations in case notes. Also responsible for daily shift notes and notes on any group sessions conducted.
Ensures maintenance of the facility as a comfortable and orderly environment and provides direct crisis intervention services with clients.
Responsible for conducting house and group sessions meetings as assigned.
Responsible for providing supervision and training of new employees and volunteers as assigned.
Able to give educational presentations to community groups, attend professional meetings when requested and conduct on-site tours.
Maintains shift log and other paperwork as required.
Performs job responsibilities in accordance with the Social Work Code of Ethics.
Ensures guest voice is incorporated into programmatic evaluation and improvement.
Participate in on-call rotation in conjunction with other Advocates, Senior Managers and Senior Director.
Performs all other duties as assigned.

Requirements

Competencies

Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).
Models and pursues with vigor VOAC’s three strategic critical virtues of HHS (Hungry, Humble, People Smart).
Demonstrates servant leadership and models open communication.
Commits to providing a nourishing, truthful, approachable, joyful, and healthy environment.
Demonstrates compassion for helping those that are the most vulnerable in our community.
Demonstrates knowledge of or a strong willingness to learn about poverty, human service government programs, VOAC solutions and services, homelessness, aging, veterans, at-risk youth, and helping those most vulnerable in our society.

Supervisory Responsibilities

Responsible for providing supervision and training of new employees and volunteers as assigned.

Minimum Qualifications of Position

Two years experience in human services or related area

Preferred Qualifications of Position

Direct experience with relevant population preferred.

Knowledge and Skills

Knowledge of Microsoft Office products and Windows environment
Excellent verbal and written communication skills
Strong organization and problem-solving skills.
Must possess a valid Colorado driver’s license (must pass a background check, credit check, and driving record check).

Working Conditions and Physical Requirements

Must be able to perform routine lifting, and cleaning, and be able to walk up and down stairs· Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments.

Starting Pay:

$20.30

Position Type and Expected Hours of Work

Part Time/Relief positions may include overnights/weekends/holidays
On call 1 week as part of rotation with Residential Advocates, Senior Managers and Senior Director

Location

Durango Community Shelter and Southwest Safehouse – Durango, CO

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

BENEFITS