Crisis Care Coordinator

Arthur Center Community Health; Ecatepec de Morelos; On-site; MXN 1,200,000 - 1,662,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) with company match

Paid holidays

Generous PTO

Job summary

Arthur Center is seeking a Crisis Care Coordinator to join our Behavioral Health Outreach team in Missouri. You will provide first-response intervention for mental health and substance use crises, de-escalate acute situations, complete risk assessments, and connect clients to local resources, whether virtually or in person.

This full-time role supports follow-up care within 72 hours and works within a multidisciplinary team.

Qualifications

• Master's degree in a relevant field is required.
• Strong clinical de-escalation and crisis intervention skills expected.
• Experience collaborating within multidisciplinary teams valued.

Responsibilities

• Provide first-response intervention for mental health and substance use crises.
• De-escalate crisis acuity and connect individuals to local services as needed.
• Complete risk assessments and safety plans for each individual.
• Provide in-person mobile crisis response where appropriate.
• Participate in on-call rotation and backup daytime mobile crisis requests.

Skills

Crisis de-escalation

Crisis intervention

Risk assessment

Safety planning

Multidisciplinary teamwork

Trauma-informed care

Communication

Documentation

Education

Master's degree in social work, psychology, mental health counseling, marriage and family therapy, or human services

Job description

Position Summary: Arthur Center is looking for a dedicated, compassionate Crisis Care Coordinator to join our Behavioral Health Outreach team and serve as a first-response intervention for individuals experiencing mental health and substance use crises across central Missouri. In this role, you will provide de-escalation support, complete risk assessments, develop safety plans, and connect individuals to the resources they need to stabilize, whether through virtual or face-to-face care. You will also provide follow-up brief intervention support within 72 hours of a crisis to help ensure continued success and stability. This is urgent, meaningful work that requires clinical skill, flexibility, and a deep commitment to meeting people in their most vulnerable moments.

Department: Behavioral Health Outreach
Location: Mexico, MO - Community-Based
Job Type: Full-time

The Crisis Care Coordinator position offers:

• Collaborative, mission-driven work environment with a dedicated behavioral health outreach team
• Competitive pay commensurate with experience | Benefits Eligible
• Flexible scheduling
• Comprehensive benefits package including Medical, Dental, Vision, Life insurance, and 401(k) with company match
• 9 paid holidays plus generous PTO
• A workplace culture committed to community health, trauma-informed care, and whole-person wellness

Key Tasks And Responsibilities

Crisis Response and De-escalation

• Provide first-response intervention for mental health and substance use crises requested through 988, Arthur Center, emergency services within the catchment area, or other referral channels.
• Using clinical skills, de-escalate crisis acuity, support individuals to stabilize in the moment, and provide referrals or connections to local mental health services as needed.
• Complete risk assessments and safety plans to determine the appropriate level of support for each individual.
• Provide in-person mobile crisis response where appropriate and per policy and procedure.
• Participate in rotation for backup daytime mobile crisis requests and on-call rotation for mobile crisis as assigned.

Follow-Up and Care Coordination

• Where clinically appropriate, provide follow-up brief intervention support to crisis services recipients within 72 hours of the initial crisis response.
• Consult with service providers to arrange necessary services and follow-up for individuals served.
• Provide coordinated, integrated care within a multidisciplinary team approach, communicating with service providers regarding each individual's service and support needs.
• Plan for culturally appropriate care services for individuals experiencing a crisis.
• Review BHR and on-call documentation daily and facilitate continuity of care for clients when necessary.
• Provide support to Arthur Center staff, family members, and referral sources regarding commitment procedures when required.

Documentation, Training and Compliance

• Maintain accurate, up-to-date records and provide documentation on each client using Arthur Center guidelines.
• Meet all internal and external reporting requirements including data collection for Quality Assurance, Quality Improvement evaluation, and DMH reporting.
• Maintain an up-to-date resource manual and be familiar with its contents to provide effective information and referral services to clients.
• Attend DMH Crisis Services meetings as required.
• Maintain updated training in MCR core competencies as determined by DMH.
• Attend required department meetings and supervision sessions on a regular basis.
• Attend educational seminars and meetings related to professional education and licensure maintenance.
• Assist with program development and community engagement on an as-needed basis.
• Perform other duties as requested by the supervisor or department director.

Skills and Attributes

• Strong clinical de-escalation and crisis intervention skills with the ability to remain calm and effective under pressure.
• Ability to complete thorough risk assessments and safety plans in high-acuity situations.
• Highly flexible and adaptable: comfortable responding to a wide range of crisis presentations across diverse populations.
• Deep knowledge of community resources and the ability to connect individuals to appropriate services quickly and effectively.
• Strong interpersonal engagement skills with adults and the ability to build rapport quickly in high-stress situations.
• Commitment to trauma-informed, culturally responsive care.
• Strong verbal and written communication skills with the ability to maintain accurate, timely documentation.
• Collaborative team player with experience working within a multidisciplinary care model.

Required Qualifications

• Master's degree in social work, psychology, mental health counseling, marriage and family therapy, or human services required.

About Us

At the Arthur Center, we inspire community health and wellness by meeting people where they are and supporting whole-person well-being. Our mission is to empower individuals and families to build healthier, more fulfilling lives, so they can invest their time, talents, and resources into truly living.

As a community health center, our impact is driven by the dedication of over 200 staff members who work together to provide compassionate care, evidence-based services, and meaningful support. Every day, our team helps strengthen the communities we serve across Audrain, Callaway, Montgomery, Pike, Ralls, and Monroe Counties by providing and improving access to medical, dental, and behavioral health care, fostering resilience, and promoting long-term wellness.

Top Benefits or Perks

• Collaborative work environment and meaningful, mission-driven work
• Competitive pay commensurate with experience | Benefits Eligible
• Comprehensive benefits package including:
  • Medical (HSA option), Dental, Vision
  • Life insurance | 401(k) with up to 6% company match
• 9 paid holidays
• Generous PTO