Regional Technical Services Manager - AI-Driven Support

MongoDB; Ciudad de México; Híbrido; MXN 1.200.000 - 2.100.000; Jornada completa

Descripción de la vacante

MongoDB is seeking a transformational leader to guide and grow a regional Technical Services team in Mexico City. The role focuses on building an AI-native support approach, embedding AI tools into daily ops, and partnering with regional stakeholders to recruit and develop local talent.

The manager will lead for a hybrid working model in Mexico City and drive customer outcomes. The ideal candidate has 5+ years leading technical teams in a NoSQL or distributed system environment, with strong

Formación

• Minimum five years practical experience running a technical support team or organization.
• Experience coordinating high-profile customer escalations and collaborating with internal engineering teams.
• Ability to rapidly adopt new technologies and deploy them in a team environment.

Responsabilidades

• Diagnose and resolve performance issues across multiple technical layers.
• Advise on design and architecture including data replication and global distribution.
• Own complex customer investigations involving AI applications and workflows.
• Lead regional teamwork to improve support processes and tooling.
• Develop knowledge articles, diagnostic scripts and runbooks.

Conocimientos

Leadership

People management

AI in engineering

Cloud & distributed systems

Customer focus

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Tableau

SQL

NoSQL databases

Descripción del empleo

MongoDB is seeking a transformational leader to guide and grow a regional Technical Services team in Mexico City. The role focuses on building an AI-native support approach, embedding AI tools into daily ops, and partnering with regional stakeholders to recruit and develop local talent.

The manager will lead for a hybrid working model in Mexico City and drive customer outcomes. The ideal candidate has 5+ years leading technical teams in a NoSQL or distributed system environment, with strong