Regional Site Manager, SSD

Amazon; Ciudad de México; Sur place; MXN 1 500 000 - 2 100 000; Plein temps

Résumé du poste

Amazon Mexico is seeking a Regional Site Manager to lead SSD buildings in a region, overseeing inbound, outbound and on-the-road operations around the clock. This role will drive safety, performance and cost metrics while coordinating with multiple partners.

The Regional Site Manager will manage end-to-end processes for +70k units, lead a team of several site managers and dozens of associates, and ensure timely, high-quality delivery to customers.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Fluent in English (speaking, writing and reading).
• 8+ years of leadership in operations, customer service, retail or logistics.

Responsabilités

• Lead end-to-end operations for inbound, outbound and on-the-road processes.
• Manage 70k+ units and supervise multi-site teams incl. 6 managers and 50+ associates.
• Foster safety culture and drive performance, cost and service metrics.
• Collaborate with Transport, Sortation, Last Mile, Finance, HR, IT and Engineering.

Connaissances

Leadership in operations

English fluency

Delivery/logistics operations

Stakeholder communication

Formation

Bachelor's degree or equivalent

Description du poste

Description

About Amazon

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

We are seeking an Regional Site Manager to lead SSD buildings in a region.

Your Responsibilities

• Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Managing day-to-day relationships with multiple Delivery Service Providers and suppliers (DSPs, Flex Drivers, etc)
• Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
• Presenting operational metrics regularly to the senior leadership team
• Problem-solves for closing gaps between performance and goals
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Works with key business partners such as Transport & Sortation, Last Mile Management, Finance, Loss Prevention, IT, HR, ACES and Engineering.
• Lead the Inbound and Outbound processes for the building owning end-to-end processes.

Key job responsibilities

The Regional Site Manager, leads operations for +70k units. Manages End-to-End execution including Inbound, Outbound and On the Road execution. Leads a team of multiple sites with +6 managers and +50 Associates each, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful execution.

A day in the life

This manager will be responsible for key metrics include, but are not limited to: Safety Metrics, Inbound Metrics, Outbound metrics, On-The-Road Metrics, Under the Roof Metrics and Cost Metrics including lead Savings projects.

About The Team

Responsible for goals for the entire Operation Network where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Multi-Site management and is well versed in industry practices and technologies. Has a deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.

Basic Qualifications

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
• Speak, write, and read fluently in English
• 8+ years of leadership in operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, or manufacturing experience

Preferred Qualifications

• Master's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10444180