Recepcionista de Spa

Marriott Vacations; México; On-site; MXN 15,000 - 23,000; Full time

Job summary

Marriott Vacations seeks a Spa Front Desk Receptionist to deliver excellent guest service, manage daily front desk duties, bookings, and towel/locker distribution across spa areas.

Candidates should have at least 2 years of receptionist experience, preferably in a spa or hotel setting, and strong English communication. The role involves shift work and maintaining professional appearance.

Qualifications

• Minimum 2 years of experience as a receptionist, preferably in spa.
• Experience in hotel or spa reception preferred.
• Proficiency in English is required.

Responsibilities

• Essential functions: be courteous and attentive to guests, handle problems professionally and prioritize safety.
• Maintain cleanliness of reception area and spa counters.
• Welcome prospective members, explain facilities, and promote memberships.
• Answer telephone inquiries in a professional manner per SOPs.
• Assist with membership applications, payments, and Daily Operating Procedures compliance.
• Control access to facilities to hotel guests or club members only.
• Handle cash and issue receipts for memberships and services; log daily sales.
• Distribute towels and locker keys and monitor returns.
• Book courts, classes, and spa services; maintain logs (accidents, complaints, Lost & Found).
• Carry out cleaning duties in health club or pool areas as requested.
• Follow health and safety regulations and update memberships and reports daily.
• Ensure uniforms, nametags, and appearance meet policy standards.

Skills

English Fluent

Interpersonal skills

Guest service

Shift work

Computer literacy

Health & safety

Self-motivated

Professional presentation

Education

HS Diploma or equivalent

Hotel reception experience

Job description

JOB DESCRIPTION

Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed. Help Therapists and attendants' escort, pick up and take care the guests to welcome area, lockers, facilities rooms and treatment rooms and all spa areas. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean and maintain spa counters, spa kiosk in the lobby, and spa display at executive lounge and receptionist area. Secure supplies and equipment at the end of each shift. Handle inappropriate guest behavior by following MVW standard operating procedures. Report accidents, injuries, and unsafe work conditions to manager. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by Supervisors, Spa Assistant Manager and Spa Manager.

CANDIDATE PROFILE:

Experience
Minimum 2 years of experience as a receptionists, preferably in spa

Skills and Knowledge

Good oral and written communication skills in English
Able to get on well with people from many different backgrounds
Able to work under pressure at times
Ability to be versatile
Able to do shift work
Computer literate (intermediate)
Basic mathematical skills
Conflict handling
Well presented
Clear speech
Good general health
Energetic
Self-motivated - able to work on their own

Education or Certification

Min. 21 years of age
Minimum HSLC and any other specialization
To have worked in hotels before as receptionist.

SPECIFIC DUTIES:

• Essential Functions to ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.


• To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.


• To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club's facilities, services and to promote and sell memberships.


• To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the "Reception Daily Operating Procedures".


• To liaise with the Spa & Recreation Manager/supervisor in the administration and handling of all membership applications and payments according to the LSOP for 'Membership Applications and Administration Procedures'.


• To be responsible for the control of the Club and ensure that un-authorized persons are not permitted to enter and use the facilities unless they are a Hotel guest or Club member.


• To be responsible for the handling of cash and issuing of receipts for new members paying their membership fees or for the payment of any facility charge, class or sale and at the end of the day to complete the Daily Sales Report Sheet.


• To be responsible for the handing out of towels and locker keys and to monitor their return.


• To be responsible for the control and booking of all courts, classes, appointments and services which the Spa & recreation has to offer.


• To keep a daily record book and to log all information such as accident report, complaints, Loss & Found etc.


• To be responsible for any other reception or administrative duty as laid down by the Spa & Recreation Manager/supervisor in the "Reception Daily Operating Procedures".


• To be responsible for carrying out cleaning duties in any part of the Health club or swimming pool area as requested by the Recreation Manager.


• To be aware of Health and safety regulations.


• To maintain and update memberships, commission, daily sales and reports on a daily basis.

Any other relevant task

• Safety and Security


• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.


• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.


• Notify Loss Prevention/Security of any guest reports of theft.


• Policies and Procedures


• Follow company, hotel and department policies and procedures.


• Follows Marriott Vacations Worldwide International Hotels Limited Regional Office policies and procedures


• Protect the privacy and security of guests and coworkers.


• Maintain confidentiality of proprietary materials and information.


• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.


• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.


• Perform other reasonable job duties as requested by Supervisors and Management.


• Working hours as required to do your job but normally not less than 48 hours per week.


• Guest Relations


• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resol