Recepcionista de Hotel — Check-in y Servicio al Huésped

Hilton; México; Remote; MXN 150,000 - 230,000; Full time

Job summary

Hilton is seeking a Receptionist Agent to join our Hotels team. You will greet guests, check them in and out, and provide knowledgeable assistance to enhance the stay. The role emphasizes hospitality, accuracy, and up-selling to maximize guest services.

Based at our property, you will deliver warm, memorable experiences and support the front desk with a can-do attitude and teamwork. Hilton values integrity, leadership, and ownership in daily operations.

Qualifications

• Experience in front desk or hospitality.
• Strong communication and guest service skills.
• Ability to upsell hotel services.

Responsibilities

• Deliver a warm welcome and complete the check-in process, including verifying details and assigning rooms.
• Support efficient check-out by verifying charges and processing payments with the POS.
• Provide hotel and local knowledge to help guests with inquiries.
• Promote hotel services using up-selling techniques.
• Respond to guest requests and resolve concerns with care and urgency.

Skills

Guest service

Communication

Bilingual English/Spanish

Job description

Hilton is seeking a Receptionist Agent to join our Hotels team. You will greet guests, check them in and out, and provide knowledgeable assistance to enhance the stay. The role emphasizes hospitality, accuracy, and up-selling to maximize guest services.

Based at our property, you will deliver warm, memorable experiences and support the front desk with a can-do attitude and teamwork. Hilton values integrity, leadership, and ownership in daily operations.