Quality Systems Lead: Complaints, Traceability & Compliance

Kerry; Irapuato; Presencial; MXN 420.000 - 600.000; Jornada completa

Descripción de la vacante

Kerry is seeking a Quality Systems Engineer in Mexico to manage site quality systems tied to customer complaints, traceability, and document control. The role ensures compliance with food safety, quality, and regulatory requirements while supporting continuous improvement initiatives.

The successful candidate will lead end-to-end complaint investigations, coordinate cross-functional teams, monitor traceability, and contribute to audits and CAPA programs.

Formación

• Bachelor's degree in a relevant engineering or science field.
• 3-5 years of professional experience in quality functions in the food manufacturing sector.
• Knowledge of QMS and food safety standards; CAPA and root-cause techniques.
• Experience with traceability, document control, and regulatory requirements.

Responsabilidades

• Lead customer and consumer complaint management from investigation to closure.
• Coordinate cross-functional investigations with Production, Quality, Logistics, and Customer Service.
• Analyze quality metrics to drive continuous improvement and prevent recurrence.
• Support audits, traceability programs, mock recalls, and product withdrawal activities.
• Maintain document control, CAPA records, and regulatory documentation.

Conocimientos

Quality mindset

Root cause analysis

English proficiency

Educación

Bachelor's degree in Food Engineering, Chemical Engineering, QFB, or related field

3-5 years experience in Quality in food manufacturing

Herramientas

Excel

Power BI

Descripción del empleo

Kerry is seeking a Quality Systems Engineer in Mexico to manage site quality systems tied to customer complaints, traceability, and document control. The role ensures compliance with food safety, quality, and regulatory requirements while supporting continuous improvement initiatives.

The successful candidate will lead end-to-end complaint investigations, coordinate cross-functional teams, monitor traceability, and contribute to audits and CAPA programs.