Quality Supervisor – Pharmaceutical Warehousing & Transportation

DHL Group

Cuautitlán Izcalli

On-site

MXN 600,000 - 900,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

DHL Supply Chain is seeking a Quality Assurance professional to ensure pharmaceutical warehousing and transportation meet regulatory and customer requirements. The role emphasizes safeguarding product integrity, leading CAPA, and improving quality KPIs across the supply chain.

You will drive QMS upkeep, coordinate internal and external audits, and collaborate with regional teams to enhance customer satisfaction while ensuring compliance with NOM-059/241, ISO 9001, and GSP standards.

Qualifications

Bachelor’s degree in a pharmaceutical discipline.
3+ years of QA or Quality Management in the pharmaceutical industry.
Experience in pharmaceutical warehousing and transportation operations.
Experience handling customer audits, regulatory inspections, and multinational client requirements.
Strong background in deviation investigations, CAPA management, and root cause analysis.

Responsibilities

Lead QA/quality management in compliance with regulatory standards (NOMs, ISO 9001, GSDP).
Manage QMS, SOPs, forms, and controlled documentation with timely updates.
Oversee audits, inspections, and CAPA closures; drive corrective actions.
Coordinate product release activities and cold chain compliance.
Collaborate with regional and global QA teams to improve customer quality performance.

Skills

Quality Assurance

Quality Management

Regulatory Compliance

Audits

CAPA

Root Cause Analysis

Education

Bachelor’s Degree in Pharmaceutical Chemistry

Bachelor’s Degree in Pharmacy

QFB Certification

QFI Certification

Job description

About DHL Supply Chain

As the world's largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services.

Our people is our biggest asset. We are certified as a Great Place to Work Company. In DHL you will find a culture that embraces diversity, collaboration; boost your strengths and generate confidence.

A world driven by logistic. A company driven by people!

We are committed to equal employment opportunities and reject any form of discrimination. At DHL Group, hiring and employment decisions are based solely on qualifications, performance, skills, and experience.

Job Purpose

Ensure full compliance with the Quality Management System (QMS) for pharmaceutical warehousing and transportation operations by adhering to applicable regulatory requirements, customer contractual obligations, and industry best practices. The role is responsible for safeguarding the integrity, safety, and quality of pharmaceutical and biotechnological products throughout the supply chain. This position will drive the achievement of contractual quality KPIs, lead deviation and complaint investigations, ensure CAPA effectiveness, and enhance customer experience through proactive quality management, technical expertise, and continuous improvement initiatives.

Key Responsibilities

Quality Management System (QMS)

Manage and maintain the Quality Management System in accordance with regulatory, corporate, and customer requirements.
Ensure timely updates of Standard Operating Procedures (SOPs), work instructions, forms, and controlled documentation.
Oversee change controls, deviations, customer complaints, CAPAs, and document control processes.
Ensure compliance with agreed Service Level Agreements (SLAs) and quality-related response timelines.

Customer Quality Performance & Experience

Maintain and achieve contractual quality KPIs, including:
- Deviation investigation turnaround times.
- Complaint response and closure timelines.
- CAPA implementation and effectiveness.
- Compliance with quality SLAs.
Drive continuous improvement initiatives aimed at enhancing customer satisfaction and quality performance metrics.
Act as the primary quality liaison with regional and global customer quality teams.
Support improvements in customer quality perception by ensuring timely resolutions, robust investigations, and prevention of recurring issues.

Product Release & Pharmaceutical Operations

Coordinate product sampling activities and shipment of samples for laboratory testing and product release.
Ensure product release activities are performed according to established procedures and contractual timelines.
Verify compliance with Good Storage and Distribution Practices across all warehouse and transportation operations.

Cold Chain Management

Ensure compliance with cold chain storage and transportation requirements.
Monitor and maintain product integrity through temperature-controlled environments, continuous monitoring systems, and excursion management processes.
Ensure proper operation and qualification of cold rooms, monitoring devices, and refrigerated transportation equipment.

Regulatory Compliance & Audits

Lead preparation and support during internal, customer, corporate, and regulatory audits.
Participate in inspections conducted by health authorities and regulatory agencies, including COFEPRIS.
Manage audit observations, corrective action plans, and timely closure of findings.
Ensure compliance with:
- NOM-059-SSA1 (Good Manufacturing Practices)
- NOM-241-SSA1
- ISO 9001
- Good Storage and Distribution Practices (GSDP)

Project Participation

Participate in business expansion, new customer implementations, operational growth, and continuous improvement projects.
Assess quality risks associated with operational changes and new processes.
Ensure quality requirements are integrated into project planning and execution.
Monitor and mitigate impacts on product quality and customer service during project implementation.

Leadership & Team Management

Lead and develop quality personnel while promoting a culture of compliance, accountability, and continuous improvement.
Facilitate cross-functional collaboration and conflict resolution.
Coach team members in quality investigation methodologies and root cause analysis techniques.
Drive effective problem-solving and preventive action implementation.

Who We Are Looking For

Bachelor’s Degree in one of the following disciplines:

Pharmaceutical Chemist Biologist (QFB)
Pharmaceutical Chemist (QFI)
Pharmacy
Pharmaceutical Engineering

+3 years of experience in Quality Assurance or Quality Management within the pharmaceutical industry.
Proven experience in pharmaceutical warehousing and transportation operations.
Experience handling biotechnology products, specialty medicines, or innovative therapies.
Experience managing customer audits, regulatory inspections, and multinational client requirements.
Strong background in deviation investigations, CAPA management, and root cause analysis.

Strong expertise in:

NOM-059-SSA1.
NOM-241-SSA1.
ISO 9001.
Good Storage and Distribution Practices (GSDP).
Pharmaceutical Quality Management Systems.
Deviations, complaints, CAPA, and change control processes.
Product release activities.
Cold chain management and validation.
Temperature-controlled transportation and monitoring systems.
Root Cause Analysis methodologies (5 Whys, Fishbone/Ishikawa, RCA, FMEA).
Regulatory compliance implementation and continuous quality improvement

Language requirements:

Advanced business and conversational English (mandatory).
Ability to lead meetings and communicate effectively with global and regional stakeholders.
Capability to prepare quality reports, investigations, presentations, and audit responses in English.

Soft skills: