Quality Manager

Empresa Confidencial; Apodaca; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Empresa Confidencial seeks a Quality Manager to lead the overall quality strategy within its manufacturing facility. You will drive supplier quality, inspections, audits, and continuous improvement to ensure products meet customer and regulatory standards.

You will collaborate with engineering, manufacturing, design, maintenance, supply chain, and global teams to elevate quality performance and operational excellence.

Qualifications

• Bachelor’s degree in Industrial, Mechanical, Manufacturing, Quality Engineering or related field.
• Minimum 5 years in Quality, Quality Engineering, or Quality Leadership roles.
• 7–12 years of manufacturing experience (electronics, automotive, medical devices, or high-volume).
• Proven lead in quality systems, audits, and continuous improvement initiatives.
• Strong statistics, process validation, and regulatory compliance knowledge.

Responsibilities

• Lead quality vision, strategy, and roadmap for the manufacturing site.
• Ensure compliance with customer requirements, standards, and regulations.
• Foster a culture of quality and continuous improvement across the organization.
• Oversee QMS; lead audits, certifications, and inspections.
• Define CTQ characteristics, inspection standards, and acceptance criteria.
• Monitor process capability using SPC, MSA, and other tools.
• Lead root cause analyses (8D, DMAIC, 5 Whys) and CAPA actions.
• Collaborate with cross-functional teams to embed quality in products and processes.
• Track KPIs (FPY, DPPM, scrap, audits, complaints) and report to leadership.

Skills

APQP

PPAP

DFMEA

PFMEA

MSA

SPC

Control Plans

Quality Analytics

Data-driven decision making

Statistical methods

Education

Bachelor’s degree in Industrial, Mechanical, Manufacturing, Quality Engineering

MBA / Operations Management (preferred)

Tools

SAP

Oracle

Job description

The Quality Manager is responsible for leading, developing, and executing the overall quality strategy within the manufacturing facility. This position ensures that products, processes, and systems consistently meet customer expectations, regulatory requirements, and internal quality standards. The Quality Manager oversees all quality operations, including supplier quality, incoming inspection, in-process controls, audits, testing, documentation, continuous improvement, and compliance.

This role collaborates closely with cross-functional teams—engineering, manufacturing, design, maintenance, supply chain, and global quality teams to drive operational excellence, reduce defects, improve process capability, and establish a culture of quality throughout the organization.

The Quality Manager also leads root cause analysis activities, drives corrective and preventive actions, implements quality management systems, and monitors quality KPIs to ensure sustained performance and customer satisfaction.

Key Responsibilities:

Quality Leadership

• Lead and implement the quality vision, strategy, and roadmap for the manufacturing site.
• Ensure compliance with all customer requirements, industry standards, and regulatory frameworks.
• Build and strengthen a culture of quality and continuous improvement across the organization.

Quality Systems & Compliance

• Oversee the Quality Management System (QMS) and ensure adherence to ISO standards or other applicable certifications.
• Lead internal and external audits, certification programs, and regulatory inspections.
• Ensure process documentation, control plans, work instructions, and standard operating procedures are accurate and up to date.

Process & Product Quality

• Define and maintain critical-to-quality (CTQ) characteristics, inspection standards, and acceptance criteria.
• Monitor and improve process capability using SPC, MSA, and other statistical tools.
• Ensure production runs consistently meet quality specifications and yield expectations.

Problem Solving & Continuous Improvement

• Lead root cause analyses using structured methodologies (8D, DMAIC, fishbone, 5 Why).
• Drive corrective and preventive actions to eliminate recurring issues.
• Champion Lean, Six Sigma, and waste-reduction initiatives to improve quality performance.

Supplier Quality Management

• Oversee supplier evaluations, audits, and development programs.
• Ensure incoming materials consistently meet specifications and quality standards.
• Collaborate with supply chain and procurement to address supplier nonconformities.

Testing, Inspection & Data Management

• Manage inspection activities, measurement systems, and quality laboratory operations.
• Ensure calibration, test procedures, and measurement tools comply with requirements.
• Analyze quality data, prepare reports, and define action plans based on trends.

Cross-Functional Collaboration

• Work with engineering, production, and design teams to ensure quality is built into products and processes.
• Coordinate with global and regional quality teams to align on standards and best practices.
• Partner with customer-facing teams to manage complaints, returns, and field quality performance.

KPI & Performance Management

• Define, track, and report key quality indicators (FPY, DPPM, scrap, audit results, customer complaints, warranty data, etc.).
• Present quality performance updates to leadership and drive accountability across teams.
• Ensure successful closure of all quality deliverables within expected timelines.

Profile Requirements

Education

• Bachelor’s degree in Industrial, Mechanical, Manufacturing, Quality Engineering, or related field.
• Preferred: Master’s degree in Business Administration (MBA), Operations Management, or Quality Engineering.

Experience

• 7–12 years of experience in manufacturing environments such as electronics, automotive, aerospace, medical devices, or high-volume industries.
• Minimum 5 years in Quality, Quality Engineering, or Quality Leadership roles.
• Proven experience leading quality systems, audits, and continuous improvement initiatives.
• Strong background in statistical methods, process validation, and compliance requirements.

Technical Skills

• Strong knowledge of quality tools: APQP, PPAP, DFMEA, PFMEA, MSA, SPC, Control Plans.
• Experience with ERP/MRP systems (SAP, Oracle, etc.).
• Experience with Lean, Six Sigma (green belt or black belt preferred).
• Expertise in structured problem solving and data analysis.

Soft Skills

• Strong leadership and team management skills.
• Excellent communication skills in English (and Spanish if applicable).
• Strategic thinker with strong analytical abilities.
• High sense of ownership, accountability, and decision-making under pressure.
• Ability to influence and collaborate across global and cross-functional teams.
• Adaptability and strong change management capabilities.
• Leadership and people development
• Quality and compliance excellence
• Analytical thinking and problem solving
• Cross-functional influence
• Customer orientation
• Strategic planning
• Effective verbal and written communication