Quality Manager

Franklin Electric; García; On-site; MXN 600,000 - 900,000; Full time

Job summary

Franklin Electric Co. in García, Mexico, is seeking a Quality Manager to oversee quality and EHS management of the facility, directing quality control programs to meet standards and regulatory requirements.

The role focuses on coordinating with production, directing inspection and testing, and driving continuous improvement through training and corrective actions. Candidates will work cross-functionally to ensure product reliability, resolve customer complaints, and implement FMEA/PFMEA.

Qualifications

• Knowledge of quality control objectives and statistical methods.
• Experience with ISO 9001 implementation and maintenance.
• Ability to plan and direct quality programs to ensure continuous production.
• Strong problem-solving and customer complaint investigation skills.

Responsibilities

• Formulates and maintains quality control objectives.
• Coordinates quality objectives with production procedures to maximize reliability and minimize costs.
• Directs inspection and testing to ensure continuous control over materials, facilities, and products.
• Plans, promotes, and organizes training activities related to product quality and reliability.
• Investigates and resolves customer complaints.
• Tracks corrective actions until discrepancies are resolved.
• Reviews product analysis to determine the existence of any quality problems.
• Coordinates quality system non-conformance issues with the appropriate manufacturing department personnel and/or suppliers to achieve acceptable resolution.
• Conducts FMEA and PFMEA in support of new designs and/or continuous improvement projects.

Skills

Arithmetic

Algebra

Geometry

Calculus

Statistics

Analytical thinking

Effective communication

ISO 9001

Confidentiality

Job description

Quality Manager

Department: Manufacturing / Operations / Quality

Employment Type: Full Time

Location: Mexico - García

Reporting To: Erik De La Rosa

Description

Responsible for the quality and EHS management of the facility. Responsible for planning, coordinating, and directing quality control programs designed to ensure continuous production consistent with established standards and regulatory requirements.

Key Responsibilities

• Formulates and maintains quality control objectives.
• Coordinates quality objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
• Directs employees engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Plans, promotes, and organizes training activities related to product quality and reliability.
• Investigates and resolves customer complaints.
• Outlines product deficiencies and suggests corrections. Tracks corrective actions until discrepancies are resolved.
• Reviews all product analysis from the various departments to determine the existence of any quality problems.
• Follows incoming inspection requirements as needed.
• Coordinates quality system non-conformance issues with the appropriate manufacturing department personnel and/or suppliers to achieve acceptable resolution.
• Evaluates and supervises assigned customer complaints. Works with the appropriate department personnel to resolve the complaint.
• Conducts FMEA and PFMEA in support of new designs and/or continuous improvement projects.

Skills, Knowledge and Expertise

• Knows arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Identifies the underlying principles, reasons, facts, or information by breaking down information or data into separate parts.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
• Experience and implementation of ISO 9001
• Maintains confidentiality and uses discretion with business information