Quality Engineer: Customer Advocate & Compliance

GENTHERM GmbH; Celaya; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Gentherm México seeks a Quality Engineer to drive complaint management, corrective actions, and quality documentation in a fast-paced automotive environment. You will liaise with production, engineering, and maintenance to ensure compliance with IATF 16949 and ISO standards.

The role emphasizes customer focus, proactive problem solving, and cross-functional collaboration to improve processes and prevent defects. English proficiency is required for global communication.

Formación

• Automotive quality standards knowledge (IATF 16949).
• Experience with APQP/PPAP, FMEA, MSA and SPC.
• Audit experience (LPA, internal/external).
• Familiarity with IMDS, SAP and customer portals.

Responsabilidades

• Respond to and manage customer complaints with root cause analysis and corrective actions.
• Issue and manage quality documentation: PPAP, IMDS, engineering changes, deviations.
• Coordinate follow-up on customer complaints with Production, Engineering, maintenance, and testing teams.
• Analyze non-quality costs related to customer issues and charges.
• Lead and communicate quality status in customer meetings and audits.

Conocimientos

Automotive standards

APQP/PPAP

FMEA

MSA/SPC

8D/5Why

Cross-functional collaboration

Herramientas

IMDS

SAP

IPC-A-610

Document management tools

Descripción del empleo

Gentherm México seeks a Quality Engineer to drive complaint management, corrective actions, and quality documentation in a fast-paced automotive environment. You will liaise with production, engineering, and maintenance to ensure compliance with IATF 16949 and ISO standards.

The role emphasizes customer focus, proactive problem solving, and cross-functional collaboration to improve processes and prevent defects. English proficiency is required for global communication.